Contact Consumer Cellular: Find below customer service details of Consumer Cellular, US, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the Consumer Cellular customer service below for queries, complaints or feedback.
Head Office
Consumer Cellular
12447 SW 69th Ave.,
Portland, OR 97223
United States
Phone: 800-686-4460
Customer Service
Phone: (888) 345-5509
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About Consumer Cellular
Consumer Cellular is an American wireless carrier that was founded by John Marick and Greg Pryor in 1995. The company, headquartered in Portland, Oregon, boasts of more than 2 million customers, spread over 50+ regions. Employing more than 1,400 professionals, Consumer Cellular offers its services through two of the nation’s largest voice and data networks. The products and services are sold at leading retailers as well as direct to consumers on the website.
Consumer Cellular’s plans start at as low as just $2 a month. You can upgrade or downgrade your plan any time without paying additional fee or penalties. Recognised by J.D. Power as “Highest in Customer Service among Non-Contract Wireless Providers”, the company offers nationwide coverage. Members can sign up for free Usage Alert service to be notified by text or email when they reach the monthly limits.
You can locate a Consumer Cellular store nearest to your address here. Additionally, you can purchase plans or even devices on the website. You have a variety of plans, depending on the usage. You can compare the number of texts, web data and even share the minutes, texts and data with friends or family. If you are looking for smartphones, you have popular brands such as Apple, Motorola, Huawei, ZTE and Samsung to choose from.
As for viewing your bills or making payments, you can do all that and much more by signing into your account online. You can pay by credit or debit card online or via phone. You can even set up automatic payments for your bills. For more information or queries on payment, refund, cancellation, new account, technical support, or others, reach the Consumer Cellular customer service.
I am on the top tier “unlimited” plan but I have exceeded my 35 usage. I went on your website to add more data, but I couldn’t navigate to where that could be done. I think I did it last month. Also, I have forgotten my password. The rep. told me I’d need to send a pic of my photo ID to [email protected]. I tried to send it, but it didn’t seem to work. Also, I don’t understand why you call your “unlimited plan” unlimited when it gets HORRIBLY throttled at 35…sometimes it doesn’t work at ALL. That seems like it is “limited”, to me. One more thing…I get “you’ve exceeded your data plan” messages and my service immediately slowed to a snail’s pace. I don’t know what is the worst one of these problems. As far as the service rep’s “I’m sorry. I am unable to access your account without your password”, I could answer any other question they might ask me, but that option isn’t available. I pay $73.XX a month for this?
Unable to contact you by email or text. Being rejectected and away in Poland now. Having problem with phone that I cannot hear and person I talk to has problem also. Believe still under warranty for phone. If not, let me know and if needed enroll me in AppleCare.phone . Phone is at loudest setting. Will return home Aug.16.
I am using email to contact you because I am deaf and have a hard hearing on the phone. Please respond to me by email.
I have a Samsung Galaxy J3 cell phone. I purchased it at Target. I have been very satisfied with the phone and Consumer Cellular until now.
Recently I got a text message that there was an upgrade to be installed on my cell phone. I ignored it for a while because I was completely satisfied with my cell the way it was. I only use it for texting, phone calls and photos with the camera.
I finally did the upgrade and now I am having difficulty using my cell for messages (many times messages do not come through – I do get a message that the message couldn’t come through.) The icon for the camera is gone. There are symbols now that I don’t know how to use.
Is it possible to get my older simpler version re-installed? I am ready to drop CC and get rid of my phone because of the frustration in trying to use it.
Would it be possible to go back to Target to get this done? 612-388-6848