Contact China Eastern Airlines: Find below customer care details of China Eastern Airlines, including phone and address. You can reach the below contact for new flight booking, cancellation, refund, baggage claim, cheap airfares, deals or other queries on China Eastern Airlines. Besides contact details the page also offers information and links on services of China Eastern Airlines.

China Eastern Head Office
2550 Hong Qiao Road
Hong Qiao International Airport
Shanghai, 200335

China Eastern Customer Care
+86 21 95530 (China)
1-888-359-5108 (USA)
+44 121 281 3380 (UK)

Email China Eastern
[email protected]

International Offices
Paris +33 144 86 03 00
London +44 207 935 2676
Frankfurt +49 69 133 8930
Moscow +7 495 935 8828
Los Angeles +1 626 5831500
New York +1 212 6858685
Vancouver +1 604 6898998
Bangkok 00662-636-6980
Brussels 032-2-5028270
Busan 82-51-740-6088
Frankfurt 49-69-133-8930
Fukuoka 092-262-2000
Fukushima 0081-2409276688
Hiroshima 082-245-6623
Ho Chi Minh 008490-8834618
Kuala Lumpur 0060?3?21611666
Madrid 0034-91-5599889
Melbourne 0061-3-8635-1000
Moscow 007-495-9358828
Munich 0049-89-2103860
Nagasaki 095-828-1510
New Delhi 0091-11-43513166
Osaka 06-6448-5161
Paris 0033-?0?144860300
Seoul 82-2-518-0330
Singapore 65-62223456
Sydney 061-2-9290-1148
Tokyo 03-3506-1166

China Offices
Beijing 010-64681166
Chengdu 0028-86113276
Changsha 0731-4463638
Dalian 0411-82828266-700/800
Hefei 0551-2822357
Hangzhou 0571-87016688
Haikou 0898-66521367
Jinan 0531-87964445,0531-86077794
Kunming 0871-3121223
Nanjing 0025-99869986
Qingdao 0532-85735555
Shanghai 021-95530
Tianjin 022-24901985
Xiamen 0592-5206777


Eastern Miles
Eastern Miles is the frequent flier program of China Eastern Airlines. You can earn reward miles every time you fly with China Eastern Airlines or its partner airlines. To join the program or for more details click here

China Eastern Destinations
China Eastern destinations include Chicago, New York, Dallas, Los Angeles, San Francisco, Vancouver, Fukushima, Nigata, Tokyo, Nagoya, Osaka, Okayama, Okinawa, Fukuoka, Seoul, Cheju, Nagasaki, Sapporo, Taipei, Ho Chi Minh, Sydney, Melbourne, Hong Kong, Macau, Kunming, Bangkok, Phuket, Kuala Lumpur, New Delhi, Singapore, Paris, London, Frankfurt, Moscow, Madrid and more.

About China Eastern Airlines
china-eastern-airlines-pictureChina Eastern Airlines was founded in the year 1988. The airline is China’s second largest and one of the world’s biggest. China Eastern Airlines operates from its hubs at Kunming Wujiaba International Airport, Shanghai Hongqiao International Airport, Shanghai Pudong International Airport and Xi’an Xianyang International Airport. Currently, the airline flies to about 104 destinations including North America and Australia. China Eastern, according to one source, carried about 64 million passengers in the year 2010. Majority stake in the airline company is held by the Chinese government. In 2010, China Eastern merged with Shanghai Airlines, making the latter its wholly owned subsidiary.

This article has 30 comments

  1. curtis b. Sok Reply

    I have called your 24 hour hot line in HK time at 1 p.m. and your CS number in Shanghai to NO avail. No one answers the phone. What’s the CS for if no one is on the line. I am trying to find my sunglasses and black glasses case I left in the Flight Number 578. from LAX to PUdong Airport on 7/19/2017.
    Please try to locate it and return it to me.
    Thank you.

  2. Anshu Kapoor Reply

    Got into trouble because of misleading & rude supervisor of China Eastern Airlines at Shanghai Pudong International Airport Terminal 1.

    He and one more other male staff did not allow all 5 of us on 27th May to board traveling under, Itinerary? no.7811248986688-89 & 7235722225040 saying that we need to buy a direct flight ticket to go to Jeju as we don’t have a Korean visa. While our tickets were of a layover of 5 hours at Seoul and than we had to take a ashiana Airlines flight to Jeju. They confirmed after that we will have no problem with remaining itinerary. As the same day direct flight was very expensive. We stayed in Shanghai for another 2 nights and reached airport to board mu 5059 direct flight to Jeju.
    Than they again denied us the boarding saying that now as we don’t have return tickets from Jeju, we cannot go.
    Shocked to death, when asked why, they said as we did not travel our Shanghai to Seoul leg on 27th May, we cannot use remaining flights on our itinerary.
    When in disbelief, I asked the superior, if that was the case than why did you make us buy another ticket that day and did not clear the full situation. If things were known than looking at the huge expense involved, we would have returned to India or not bought that expensive ticket.
    For which he did not reply and simply took out a form, filled in our details added some additional lines to it. Asked me to sign that as a precondition to give all of us boarding passes.
    As what they have hand written on that no claim declaration form against China eastern airlines was not making sense. I asked him what is it, he said Korean government might not allow us to board the return flight from Jeju ( not even for once any of them said China Eastern Airlines will not allow us to travel as one sector is not used).
    After my signing, they allowed us to board. When contacted China Eastern Airlines at Jeju for remaining itinerary, our world turned upside down. As now Airlines simply refused us to use remaining itinerary. My husband had to go back on 10th of June, being denied checking on his onward journey had to buy another last minute expensive ticket on 9th June and go back. Now rest of us are to go to Hong Kong on 25th and on 1st July from there to back to New Delhi.

    We four also will have to buy new tickets.
    We had to spend another 3000 $(tickets, stay and transportation) on our trip, just because of ground staff of the Airlines.

    As it was not our fault tried explaining at Airlines counter at Jeju, they contacted Shanghai and those guys who misguided us put everything on us saying that they did inform us of consequences, which is not true.

    Not knowing where to go and whom to talk, I am writing here . As all the mail ID’s of China Eastern Airlines, I am writing to are either unreachable or not working and my mail is not getting delivered. Can not speak with anyone on phone due to language barrier.

    Just need contact number or mail id of some senior person at the Airlines. Who will understand our situation and can do something about it.

  3. SUDIP Reply

    We were 2 persons took flight from CCU – HGH on 22nd Feb 2017. Our flight arrive Kolkata airport at 12.58am and it was already delayed 1 hour so had to wait.

    We were told before boarding that we need clear Immigration and no need change flight at KUNMING AIRPORT and we will board the same flight after immigration done, but after immigration we were taken to Domestic Terminal and they change our boarding pass, time was very short and flight was delayed, after that they let us go inside once again by check all hand baggage and full body which took more time then we were taken to the Gate which was very far, gate was about to close and flight also delayed because of us,our seat No also was changed, atlast we get in the same flight and found seat was allotted here and there.
    After reach Hangzhou again they let us come out from the International Terminal,for that lots of chaos as except 7 of us all was domestic passengers and they not let us come out early, but they announced that all Kolkata passengers must come out 1st, reason we dont understand and it sound really funny too, but overall we found this is a very hectic way and really strange rule, that transfer us to Domestic Terminal and took us to the same (INT’L) flight again, and after that let us come out from International arrival at Hangzhou.

    I hope this rule will be changed so less trouble for international passengers who are coming to Hangzhou from Kolkata airport or else MU will loose more passengers very soon.

    I would never fly with China Eastern again if this rule continue and if it dosnt change in future.

  4. Abhishek Kumar Reply

    Dear Team

    This is regarding my travelling from Nagoya (Japan) to Delhi(India) from CHINA EASTER AIRLINE, PNR no: NWFEQ6. The flight was going fine till Beijing. From Beijing the flight MU563, Beijing to Shanghai was supposed to leave at 16:20 HRS but due to 140 Min delayed the flight left at 18:40 HRS. Hence the flight reached at Shanghai at 21:07 HRS. Also the flight from Beijing to Delhi flight no MU563 was schedule to leave at 21:00 PM left the Beijing at 21:52. But the concerned person told us that flight has already left an hour ago and now we don’t have any flight today. So you all have to wait for one day to get the next flight. But due to this I have faced lots of problem for my travel:

    Problem1: I had booked my flight from Delhi to Lucknow (India Domestic Flight) which got skipped and I had to book another flight for which I paid big amount.

    Cancelled delhi to Lucknow Flight: 7500
    New Flight Delhi to Lucknow: 13219

    Problem2: I have many plans for Diwali to be celebrated with my family which I skipped.

    Problem3: I go to india once in a year in which I lost complete one day travelling inside china

    Problem4: It has created a big mental Harrasment as it made me to manipulate many things at one time.

    When told the member at Shanghai about my flight of Delhi to Lucknow he said he cannot do any thing they just provided one note for delay of flight which was of no use.

    Also they just provided the next day flight tickets to Hong Kong and than to Delhi but didn’t provided any compensatory amount for lunch or something.

    As it was my first time in china so I was not having any money to eat even.

    So team please provide me support and look into this because its not small thing and I need the compensation from airlines.
    I am attaching all the related documents for the same.

    Abhishek Kumar

  5. Kenneth Toong Reply

    Your Vancouver office is so difficult to get hold off
    I have been calling every day of the week
    Sack these idiots who are spoiling your reputation

  6. Jasvir Susan Reply

    It is with great regret that I have to write this email regarding the service that was provided on MU207 October 3rd 2016.

    I arrived at the airport in Shanghai well before the departure time of my scheduled flight. The check in was very smooth and professional. This this was first time I had ever flown with your Airline and was under the impression that you had an excellent reputation.
    I was assigned seat 35D, in Coach class which I had booked last minute due to a death in my family, when I booked the flight I did enquire about seats in business class however I was advised that all seats were sold out.
    Once I arrived at the aircraft I took my aisle seat expecting a good comfortable flight. The people sitting beside me were friendly and courteous.

    Passengers were informed that the flight time was almost 13 hours, as I fly to Canada several times throughout the year, with other Airlines mostly Air Canada, I was expecting the same kind of service.
    The flight departed around 12:50pm, as this was a lunch as well as a dinner flight, we were all looking forward to having a nice lunch with a beverage of our choice. When the lunch was served an hour and a half later, it was cold and when I asked the F/A for a glass of wine I was told that there was no wine on this flight, as it was finished.
    I found this to be very strange and the way the F/A handled this was not professional. (how can you run out of beverages in the first two hours of the flight) Once our lunch was served to us like animals in a farm, the food was collected and no one asked us for any more drinks for almost three hours. When the F/A’ s did come by with drinks it was only water.

    I requested for an orange Juice and was advised that only water was being served.

    The gentleman beside me was also surprised with how there was no selection, cabin crew just rushed by as if they did not want to deal with passengers.

    The second meal was supposed to be served at 8pm as the F/A made in her announcement, the meal did not arrive until almost 9pm. By this point I was so frustrated with the service I felt it necessary to write this complaint.

  7. Sagar Reply

    Dear Sir/Madam,
    I, Sagar, travelled from your flight MU 563 from Shanghai PEK to New Delhi international airport.
    My scheduled departure of flight was on 25th June 21:00 and my flight got delayed by more than 6 hours and departed at 3.20.
    I had my connecting flight from New Delhi to Indore airport which i missed due to this delay. The China Eastern staff handed me Irregular Flight Certificate which i am attaching with this email and when I arrived at the airport, the China Eastern staff was unable to help me due to which i had to make another flight booking and suffered a loss of almost 7000INR tha is approx 700 RNB.
    Further, according to your company policies, if the flight is delayed by more than 6 hours, you must refund me a percentage of my flight fares.
    Please revert me back giving me the information that how can you refund my money.
    Also, since i travel a lot abroad and want to continue with China Eastern, i filled your membership card details and the staff told me my card will arrive at my home but so far it has not.
    Please also look into this matter.
    Name: Sagar
    Passport Number: H8907359
    Thank You
    Waiting for your reply which i expect will be soon.

  8. EI Mon Reply

    Dear China Eastern Airline and Mr. Zhang Sika,

    It’s been almost a month that we came back from Europe. We tried to contact the local office (Yangon, Myanmar) of China Eastern since we came back from our holiday in order to give feedback of our extremely bad travel experience cause of your airline. However, rudeness is all we received from Mr. Chen who is your so called your representative.

    Then, we tried to reach you in other way by email. We sent you the email since last Sunday but nonetheless , we only hear a big silent from your end. As you can see from my husband email, we went to Europe for our honeymoon and this is my very first time for Europe.

    Your airline lost our baggage which includes our valuable things and basic hygiene 2 weeks’ stay in Europe. First of all, it took so much of our valuable time which we cannot get back because it is our honeymoon trip. We had to spend so much of our time to running around, calling and chasing for the lost baggage. After we submitted the lost baggage form, we were being informed that we will get back within 1 or 2 days and will send it to Rome if we are leaving Paris. But No NEWSSSSSSS.

    We decided to buy everything again and continue our trip to Berlin and Venice though we were very exhausted and upset because of lost baggage. And we did not forget a single day to contact your airline to check the status but it left us with 0 level of hope.

    The very last call that we made, brought back the news that our luggage is found in Shanghai. And I told them to send to Kunming so that we can collect the luggage back on our way back to Myanmar. We only got back the luggage when we were going back home.

    Your airline gave me a nightmare of my life because of this terrible experience, not to mention there were some quarrel during the flights and air stewardess were shouting out loud to customers.

    As my husband mentioned this is the worst experience we had throughout all service industries. Me, myself is working in service industry and had 10 years of experience. I never learned to treat the customer in such manner. We paid for the air ticket and in return we are entitle for equal amount of service.

    To be conclude, we would like to get full compensation for the inconvenience for our lost luggage and the rude behavior of your ground crew in Paris and in Yangon and apology. I hope to receive your replay by soonest. If not, we are ready to take next action.

    #PS, emailed that my husband sent on 15th May

    We traveled to Paris from Kunming via Shanghai as per the boarding passes and air tickets attached on 12 April-13April and your airline had lost our baggage. Therefore, as soon as we noticed when we arrived to Paris and we raised a lost baggage case at the Air France lost baggage counter (file reference: CDGMU18335). Because of this inconvenience, we had to buy all the clothes, luggage, toiletries and everything that is needed for our survival within our 2 weeks’ vacation in Europe. Not only is inconvenience, on the way back home from Paris to Yangon via Kunming (on 23 April as attached air ticket Ygn-Paris), your ground crew, Gao Kai (photo attached), was extremely rude when we asked about how we can claim back our lost luggage. This was never seen in other airline as I had been travelling all over the world for business and leisure alike with other airline and your ground crew, Gao Kai, is the rudest customer service person I ever seen in my entire life not only in airline industry but also in other service industries. This had made the worst travel experience that we, me and my wife, had in our entire lives not to mention the lost baggage which resulted a lot of inconvenience for our 2 weeks’ vacation in Europe. But luckily on the way back from Paris to Yangon via Kunming, we got the luggage back in Kunming but when we got the luggage, it was no use because our 2 weeks’ vacation was over. We also contacted the manager in-charge in Yangon, Mr. Chen (+95 943309433) and he was again also extremely rude. We couldn’t imagine how you train your staffs because both of them Gao Kai and Chen were extremely rude when dealing with customers. This is my wife’s first ever vacation to Europe and your airline had ruined our entire travel experience.

    Therefore, we will like to get full compensation for the inconvenience for our lost luggage and the rude behavior of your ground crew in Paris and in Yangon and we demand full responsibility from your airline and apology. We demand a reply from your airline as soon as possible. If we don’t hear back from you or give compensation for the inconvenience and rude behavior of your ground crew in Paris and in Yangon, we will go public via Social Media and Press to complain officially to let people know of how your airline treats customers.


    ThiHan + Eimon


    I was passenger of your airlines. I bought tickets of China Eastern as per following details:
    23 April – MU 556 CCU to KMG & MU 2494 KMG to WUH
    2 May- MU 2493 WUH to KMG & MU 555 KMG to CCU

    The inconvenience started from Wuhan Airport , when my Flight no. MU 2493 was delayed for more than a hour. Furthermore, while returning from KMG by Flight No.MU 0555 to CCU on date-2nd May, 2016 , I have arrived at CCU Airport but shocked to find that my Suitcase has not arrived at CCU from KMG. The ground staff at CCU were unable to provide me any information about my mishandled Suitcase.
    They provided me few documents including PIR to fill. While filling up all the documents at CCU Airport, the ground staff promised me that I would receive my Luggage, the next day i.e on the morning of 4th May 2016.

    I had an important meeting at 11hrs on 3rd May, 2016 at Lucknow and I was left with no documents and even no clothes to wear.

    Further I had to go for a joint family trip along with my family members on 4th May, 2016 and I was shocked when I heard the news from your staff that the respective Flight from KMG to CCU is cancelled on 3rd May, 2016 and I will not be able to receive my luggage on 4th May, 2016. Having no option left, I had cancelled my one day booking and planned to proceed for the family trip on 5th May, 2016 but again I received a bad news that my luggage will not reach on even 5th May, 2016, which forced me to cancel one more day of enjoyment with family.

    Later, I was intimated that I will not even receive my luggage on 6th May, 2016 as the courier agent has to deliver the same by Train only and then only it will reach at the given address at Lucknow, which take one more day. At last I received my luggage on 7th May, 2016 at around 11 AM but painful t but painful t but painful to intimate that the Chocolates which I have brought for my kids were all melted and spoiled. Perhaps the Airlines couriers’ agent brought my suitcase in the Non AC compartment of Train. I understand that the Airlines would not consider this complaint with a claim that why I have brought eatables in my Suitcase but it really hurts the sentiments of me and my kids.

    Unfortunately my experience with your Airlines was bitter and I had to face many difficulties and inconveniences besides mental and financial harassment. The luggage which was supposed to be with me on the night of 2nd May, 2016 reached to me after 4 days i.e. on 7th May, 2016. The Airline could not take care of my single baggage on which I was dependent for all my day to day and professional requirements.

    The delay of 4 days not only forced me to do shopping for my basic necessities items such as clothes, inners, woolens, and shoes etc. as per bills but also it made me to cancel my preplanned holiday family trip, which further lead to me huge financial loss for the cancellation of Hotel, Transportation and other bookings for which I was not at all responsible.

    In nutshell, the mismanagement has spoiled our whole trip purpose and not only me but my family and kids have also faced the adverse related consequences. This incidence had adversely affected the sentiments of my kids too.

    I have the record of all emails made with representatives of China Eastern Airlines. I also have the bills of most of the expenditures incurred by me in connection with the cancellation of my travel trip.

    Now I want you to compensate against my losses of time and money for putting us in the state of Mental and financial harassment, agony and humiliation.

    We are frequent travellers and deal with Airlines of elite class and we have travelled and dealt with all Airlines but I have never received such inconvenience before especially the 4 days late receipt of my Baggage. On 2nd May, 2016, I was returning after officiating Badminton Asia Championships held at Wuhan from 26th April to 1st May, 2016.

    I am expecting your commitment for compensation claim within 2 days of the receipt of this mail failing which I have no other way left but to take a legal stand in the matter besides informing to Press person regarding the hardship caused by the mismanagement of your Airlines staff.

    Please treat this matter at high priority and take some needful action soon.

  10. Unhappy Traveller Smith Reply

    Just like China Southern , China Eastern has useless website and customer service. In China their customer service website pages are linked with google ads so since Google is banned in China they do not work. Pretty stupid or deliberate?
    I just have flight cancelled en route, taken to hotel to wait. No information given. On plane no English speakers. I have more chinese than they had English. Had to just follow everyone. One official had English but had no explanation or information. Avoid if possible. Can’t even post this message.

  11. Ezra Reply

    Dear China Eastern Airlines,

    I have, for some time now, been trying to reach out in regards to a flight I took on February 14th from New York to Shanghai. My return flight is scheduled for today, at 3pm.

    I have, so far, called about 10 different customer service numbers, and was all either told that I was not allowed to lodge complaints at that location, it was the wrong company, the number was disconnected, no one answered, etc. For example. I am currently in Taiwan (since I flew here) and apparently the only “service” number here just goes through to an automated system in Chinese that disconnects after a few seconds (that is 0246556868)

    My central complaint has to do with the fact that my flight from New York to my layover in Shanghai was delayed between 3-4 hours, the staff at the airport would not tell me why or how long it would be for. I had been planning to used my 8 hour layover in Shanghai to explore the city, but could not because the delay cut into that time, Finally when boarding came, I was told the flight would be delayed, so it turns out I could have. Again, when I asked when or how long they would not say. When I ask for the agents name so I could write a report, he took off his name badge and refused to tell me. I ended up spending over 40 hours in airports and on airplanes. I have flown dozens of times, and the most I ever had delayed was one flight for one hour. If the the standard of your airlines is delaying every flight and refusing customer service, that is appalling.

    Today I am scheduled to fly back to New York using your airlines at 3pm, but because of the terrible service I have received, and not even being able to speak with anyone to reconcile this situation, I will not be flying with you. I was hoping perhaps to contact you and hear about options for rectifying these wrongs in some way, but that does not even seem possible.

    In my current situation, since and if nothing has been done, I will certainly never fly China Eastern again, or recommend it to anyone. In fact, if I never hear back from anyone regarding these issues I will absolutely go out of my way to write some terrible reviews about the company.

  12. CMMM Reply

    After reading all these comments now I am freaking out to flying here…booked for a trip to NY from Incheon via Shanghai.

    They couldn’t even tell me a single thing about seat selection and procedures on transfers in Shanghai.

  13. Dennis G Wood Reply

    I HAVE BEEN TRYING TO CONTACT YOU FOR OVER 2 MONTHS WITH NO RESOLVE. I FIRST BOOKED YOUR FLIGHT nyed78 but showed up two hours early only to be refused passage and when trying to reach you I was not allowed boarding. I had to buy another ticket with another airline which got me to my destination. I want a full refund and an apology for the great inconvenience and trouble you have put me through!

  14. K Naamani Reply

    Your website is the worst and most outdated I have ever come across.
    I spend so much time trying to make a booking and then when it comes to payment, the transaction freezes and never goes through. Most frustrating experience, every single time.
    I know that not one will read this and no one will care but I will let you know my frustration and share it with others as well.
    Time for you to invest in a new and better design and technology of your
    web page.
    ps Funny, after writing this, I could not send the message because the system froze again. So I have to cut and paste and use another site to send this message.
    I still have not booked my flight and I have wasted so much of my time trying to book.

  15. M. Erzincanli Reply

    Your Vancouver office staff requires very urgent customer service training. When I ask to talk to supervise, they pass the phone to Miss M. Just to hear the same answers. She turn out to be as rude as the first rep. and she was not even a supervisor. Subsequently she told me she is another sales rep. and another person just handed phone to her. I wonder they are high on drugs or they think this is a all just a funny joke.

  16. Russell Reply

    Your company is appalling!! No-one answers the chinese customer hotline (95530) it just cuts you off, and your online email submission form doesn’t work!!! To any prospective customers;- don’t book with this airline!!!

  17. gabriel lynn lee song Reply

    Your airline has the worst customer service i am so glad we could cancel all 5 tickets and got a full refund through visa chase platinum. For anyone that wants to book through china eastern airlines don’t do it. You will regret that choice for the rest of your life. No english speaking customer service even if you push one. They have 4 numbers and 3 of them constantly disconnect after waiting 45m. I hope this airline goes out of business. You would think first class customers would be treated better. NOTTT. Quadruple thumbs down.

  18. SH Reply

    I have been trying to reach the customer care number in NY, but I’ve been put on hold for at least 30 minutes both times before the line was just disconnected without anyone ever answering the phone. Please help! Is there a different number I should call?

  19. Andreas Steger Reply

    Last thursday i had to fly from kunming to guangzhou urgently because my passport was stolen in kunming. I booked a flight on wednesday afternoon through the internet and i choose china eastern airline, because of the best price. I did my payment with ny mastercard and everything was working out( i thought). When i was on the airport of kunming next day i tried to check in, but i wasn’t able, because they told me my ticket doesn’t have any number. I tried for a couple of times, but it didn’t work out. So at the end i had to buy a new ticket. I flew back in the evening of the same day and when i checked it in guangzhou the system shows suddenly that i booked 2 tickets at the same time. Nobody feels responsible for that. I tried to call the office many times, but they just connect from one to the next and the last days i spent money also for phone calls without success.

  20. chakradhar Reply

    i actually booked tickect on 23rd march and return on 13th april .i would like to change the return date of my ticket .plz tell me the procedure to change the date of return ticke

  21. sulav Reply

    my wife is coming via MU564 from delhi to beijing via shanghai on feb8 2012 .her etkt no is 7813573658620.what are the procedures in shanghai ? transit time is very less. plz reply me soon as possible.will anyone help her in shanghai ?i called u in your hotline no but it says its invalid.

  22. Anna Lee Reply

    Dear Sir/Madam,

    I would like to write and compliment Ms. Su Hui, an airhostess for my flight, MU505 from Shanghai to Hong Kong, on 29 January (Sunday).

    My sister was very tired and did not eat dinner during the flight. When Ms. Su Hui came by a second time to give us ice cream, she remembered that my sister had slept through dinner and asked if she would like something else to eat. My sister said she didn’t want anything, and Ms. Su very courteously asked if she would like a glass of water instead. My sister said she would and Ms. Su got her a glass of water immediately.

    I am pleasantly surprised at such personal service and knowing it was a fairly full flight on an A300 I am completely amazed that Ms. Su remembered my sister missed dinner.

    Thank you so much for having wonderful people like Ms. Su Hui on your staff who smiled the whole time and was very pleasant. I just got home, but I felt a need to compliment such outstanding service. I will tell my friends about such good service.

    A belated Happy Chinese New Year.

    Anna Lee

  23. Hartmut Kabbe Reply


    we are booked on your flights from Bangkok (see my booking information at the end of this mail).
    Unfortunately it is not possible to book seats on your website, so i try do do it this way.
    Because I’m nearly 2 meter high I would prefer to sit on the security seats. I’m familiar with the security procedures because I’m a frequent flyer.
    Can you book us on 2 of these seats and confirm the booking via email.

    Thanks a lot for your service
    Hartmut Kabbe



    • customer help Reply

      you can speak with the reservation desk over phone and they shall do the needful

  24. Chen Reply

    Dear Sir,

    I made a refund request online. My ticket no.: 781-4495285645

    I had called to enquire on the refund fee on previous occasion and was informed the refund fee is RMB300. As such, I went ahead to request for the refund of the above ticket based on the understanding that the refund fee would be RMB300. In my refund request, I also clearly stated my understanding that the refund fee would be RMB300 [i.e. I was expecting a refund of RMB4,071 (RMB4,371-RMB300)].

    I was shocked when I checked the status of the refund online yesterday and found out that the refund fee for the above ticket was RMB3,190 and my refund amount is only RMB1,181.

    I have tried to call the hotline to explain my situation but was not able to get anyone who could speak english (in fact all the time when I call the hotline to request for english, I end up with a Mandarin speaking officer). Had I known the refund fee is 75% of what I had paid, I would not have requested for refund. Also, as I had clearly stated my understanding that the refund fee is RMB300 in the refund request, I had hoped that your staff could have called to inform me about the actual refund fee before processing the refund.

    My family and I have been flying China Eastern airline to travel between Singapore and China on numerous occasions and will definitely do so in future. Even when your website was faulty (due to the online payment restrictions on international credit cards) we continued to support and purchased tickets from China Eastern.

    In this regard, I hope that you can consider charging a refund fee of RMB300 for my above refund request on the basis of goodwill.

    Thank you very much in advance and happy holidays.


  25. wannalee Reply

    I have a booking for 3 trainners to SHIENGHI on 12 Oct but the seat is still not confirmed ..sad

  26. Johno Polo Reply

    I always get a little cynical when a company has phone numbers and fax numbers in their contact details but don’t include email addresses. Why not I wonder … what are they afraid of?
    In the case of China Eastern Airlines, it’s actually worse: instead of email addresses they have a web form that one must complete – which I duly did – but it doesn’t work ( Hahaha … yes, perhaps they think that’s very funny – a Chinese joke of sorts. I don’t get it though …

  27. Bas Plaisier Reply

    Dear madam / sir
    I am living in Hong Kong and a member of KLM / Skyteam Frequent Flyer program and get for all my flights airmiles.

    Currently Eastern Airlines joined the Skyteam and this is for us a reason to choose Eastern Airlines for our flights in China.

    My question is: a would like to fly from Hong Kong to Kunming and then to Baoshan. Several days later I fly from Dali to Kunming and then to Hong Kong back – can I get miles for these flights and the second question: how many miles?

    I hope to hear from you, so that I can book these flights

    Warm regards

    Dr. Bas Plaisier
    Hong Kong

  28. Yvette Duindam Reply

    Dear colleague,

    We received a complaint from our client Mr. Olaf concerning the cancelation of flight MU5183 Beijing – Shanghai on June 6th 2011.

    We booked a ticket for our client Mr. Olaf te Spenke

    6 June Amsterdam – Beijing KL 897
    8 June Beijing – Shanghai – Amsterdam MU5183 and KL896

    Unfortunately flight MU 5183 on 6 June was cancelled, so Mr. Olaf needed to buy a new ticket. So we kindly ask you to investigate this case and reimburse the extra cost to our client.

    We are looking forward to hearing from you soon and in case of any question please do not hesitate to contact me.

    Kind regards,
    Customer Services

Leave a Comment

Your email address will not be published. Required fields are marked *