Contact Celcom: Find below customer service details of Celcom mobiles, including phone, email and address. You can reach the below contact for queries on new Celcom phone connections, cancellation, internet plans, broadband complaints, 3G or other questions on Celcom services in Malaysia. Besides contact details the page also offers information and links on Celcom products.
Celcom Head Office
Celcom Axiata Berhad
Menara Celcom, No.82, Jalan Raja Muda Abdul Aziz,
50300 Kuala Lumpur, Malaysia
Phone: 03 – 2688 3939
Celcom Customer Service
Phone: 1300 111 000 or dial 1111 (from mobile)
Phone: +603 36308888 (international)
Fax: 03-3630 8889
Email: [email protected]
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Locate Celcom Branch
To locate a Celcom branch nearest to your street click here. Maxis branches can be found in Subang Jaya, Kuala Lumpur, Klang, Penang, Johor Bahru, Ampang Jaya, Ipoh, Shah Alam, Kuching, Petaling Jaya, Kota Kinabalu, Cheras, Kajang and other cities. You can visit a branch to make postpaid registration, prepaid reload, postpaid bill payment, SIM card replacement, change of address, change of plan, and more.
View / Pay Bills Online
To view or pay your Celcom bills online click here. Payment can be made via credit and debit cards. Registered members
can manage the account online, change the billing address, change credit limit, recharge prepaid account, and much
more. Besides online payment, bills can be paid via Celcom kiosks, at Celcom branches, ATMs, phone and AirCash. Banks through which bills can be made online include CIMB Bank, Maybank, RHB, Bank Islam, Citibank, HSBC, BKRM Bank, among others.
Smartphone Deals
To purchase smartphones such as Android, BlackBerry, iPhone and Windows Phone7 for Celcom connections click here.
About Celcom Axiata Berhad
Celcom is a leading telecommunications company in Malaysia that began as STM Cellular Communications in the year 1988. Celcom has some 11.2 million customers and has extensive coverage across the country. In fact Celcom is the country’s leading mobile broadband provider with over 511,000 subscribers. As the Malaysia partner of Vodafone, Celcom offers international roaming services in 156 countries. Celcom, which has over 2000 outlets across the country, is one of four 3G providers operating in Malaysia. Celcom was awarded the Mobile Service Provider of the Year and Broadband Service Provider of the Year at the 2010 Frost & Sullivan Malaysia Telecoms Awards.
Celcom Exec postpaid starts from RM20/month with plans such as Celcom Exec 20, Celcom Exec 50, Celcom Exec 250 and Celcom 1+5 Plan. Celcom offers free value added services such as voicemail, call waiting, call forwarding and missed call notification. For prepaid connections, Celcom offers Celcom Blue which comes with roaming services in over 200 countries worldwide. For broadband, Celcom offers several plans with speed from 700 kbps connection to 7.2 mbps. For speeds up to 512kbps, there is instanet daily, weekly and monthly plans. Celcom also offers mobile internet plans such as mLite, mBasic, mAdvance and mPro. To check broadband coverage simple type SMS “Broadband<location>” and send to 21122. Visit the website for more details.
Celcom indeed are the worst provider so far. I guess they purposely limit the bandwidth to profit more. Signal full bar indicating 4G but when surfing, you can see the KB/S will eventually dropping to B/S and sometimes will also see 0 B/S and this happens WHILE DATA ARE TRANSMITTING but AFTER the page or whatever it is are FULLY LOADED you’ll notice a huge improvement in the speed, a very clear sign something fishy is going on. Probably auto speed limitation or some kind of LIMITING program in the back end server ACTIVATED. So the usage of bandwidth are limited and the provider can save some cost in return of profit.
Nevertheless we as customer MUST WITHOUT OPTION OR NEGOTIATION, PAY OUR MONTHLY COMMITMENT WITHOUT DISCOUNT OR WHATSOEVER EVEN WE RECEIVED CRAP SERVICES. Customer service is TOTALLY CRAP. Been calling and NOT ANSWERING. All you get is HOLDING MUSIC UNTIL THE CALL ENDED AUTOMATICALLY. Probably they don’t bother to answer as they very well understood it’s sure another complaint coming in.
Looking in the business point of view, a very smooth and clean tactics by the company as CUSTOMER HAVING NO SOURCE TO COMPLAINT AND EVEN IF YOU COMPLAINT THE COMPANY HAVE TONS OF READILY EXCUSES WAITING TO BRUSH OFF YOUR COMPLAINT AND THERE ARE NOTHING YOU CAN DO ABOUT IT. Those who complaint, this may sound familiar to you, “we’re sorry for the inconvenience caused, we will alert our technical team to look into it” or “our transmitter are having some issue and our technical is attending to it” but the complaints are never resolved and proof are not given to support their claim that something is wrong with their technical equipment or whatsoever AND MOST IMPORTANTLY YOU AS CUSTOMER CAN DO NOTHING BUT TO ACCEPT THE EXCUSE. Nevertheless, REMEMBER TO PAY YOUR BILL OR YOUR LINE WILL BE INTERRUPTED.
Regret changing my mobile plan with Celcom. Worst Telco. Customer service not available after 12midnight but my phone got barred after 12am due to low credit limit. As if customer can control over how much to increase or able to do it online. When customer change mobile plan, Celcom shouks have notified customer to increase the credit limit and how much. My phone got barred every month on the very first day of my billing date. I have not even received my statement and my phone got barred. I dont have outstanding amount. Made more than 3calls continuously for 3mths. Went to bluecube and problem still not resolved yet. Worst telco I ever signed up!
Hi, my celcom broadband number 0139056873
I top up RM1.50 on 17th,19th n 22nd November 2020. It was double charged. Tried calling your customer care number. Again charged RM. 0.50 twice today n on 22nd November with no response except the word busy. Your message in my phone was refunded. But nothing. Onky cheating. Very very upset. Pls refund or give me extra internet for RM5.50 total. Wrote email. No response. What type of image are you portraying to the world. The line is extremely slow.
Celcom always dont have coverage when there is WiFi. I need to go out the house and climb the tree to get the coverage. Online is not the main important thing. We still need to get important call like interview offer. No interview offer is from whatsapp. Pls check area johan setia Klang. Im using celcom from 2010 the coverage is decreasing and now disappearing.
Super disappointed with Celcom service. Previously my plan was RM45 per month… at the end I received my bill up to around RM 100 per month… I can say the Celcom has a lot of hidden charger. Ok, fine.. I change to unlimited call which is RM80 per month and I very sure I had double confirmed with the staffs no other charger for this plan… and only 85 per month included GST as well… They said ‘Yes’.. however, my bill is around RM150… therefore, I called and asked what happened about it… The customer service said because cancel for previous plan, therefore, both plan also need to plan.. Which means I need to pay 2 plan’s fees…. the supervisor said will have people call me but at the end never received the call and no need to pay unless the issue settled… ok, fine!!! I asked customer services again what is the status, they told me that already closed case… WHAT!!! issue haven’t settled also can closed case. they said sorry for much inconvenience and asked me direct go to branch and asked… ok, Fine!!! I went to branch in QB mall, they told me that cannot do anything and cannot check what happened… I advise can change to others company instead of Celcom. I really cannot imagine what the service they provided… is damn and extremely disappointed
I live in Kluang, Johor.
I have two celcom numbers. One of the numbers, I want to change to my wife name. No celcom centre in kluang can help me. Where is the nearest centre I can get this service??
I am very disappointed with the customer service by Celcom. It was regarding a porting out issue from Celcom postpaid to Hotlink Maxis. I am a current user of Celcom for past 2.5 years and currently two corporate line with Celcom. I had made four calls and in the end still not able to resolve the issue.
Aug 17th – First time porting out from Celcom to Hotlink – reason stated in Hotlink was due to contract had not expired. I had called to Celcom to clarify with this. The customer service checked on the spot, and the fact my contract was ended as the contract was two years. Therefore, customer service filled a report, and soon after that I received an email saying that issue was resolved.
Aug 18th – Before I resubmit my request to Maxis, I had called to Celcom whether the issue had resolved for porting out due to the contract issue. I was told by the customer service it had been resolved and you can submit your porting out request.
Aug 20th – So the request porting in to Hotlink Maxis was submitted for the third time on Aug 19th. I called to Celcom on Aug 20th morning to follow up. I was told that the porting out procedure will be completed on Aug 20th without any problem.
Aug 21st – On Aug 20th 5pm, I received a message saying that Celcom does not approve my application for porting out. I had called to Celcom customer service on Aug 21st and was answered by a male customer service in Malay (I can’t recall name). He greeted politely and I had addressed my issue to him. He asked the question: He asked 3 questions in between conversation, and I was put on hold for a few minutes when each questions were asked. And during the forth question, I was on hold and no checking or informed by the customer service to on hold longer. I was on the on hold for 25 minutes until the line was disconnected from Celcom.
I enclosed the proof of the last conversation which was being on hold for so long. I think it is unacceptable for customer service to on hold the customer call for so long without any checking and informing.
In addition to that, the inefficient of Celcom of porting out services for line is intolerable.
I would appreciate if your side can investigate on this matter as soon as possible.
Thanks.
Why is it so difficult to reach celcom’s customer care people? I called at 10.50 am but nobody picked the call. This is not the 1st time. The office hours start at 12 noon?
As a Sunway staff, I signed up for the Sunway-Celcom Corporate Telco Package 2015/2016 for your Data Plan package on 13/02/2015, However, on the day of signing, I was informed that my line will be activated latest by 18/02/2015, but until today (20/02/15) I still cannot use my new phone line cos it is not activated yet (voice message keep saying “Not In Service). How can Celcom charge me for the full month usage for the data plan when I am not able to use the line for more than a week now.
Be very careful when agreeing any implied contract with Celcom. First do the following research.
1. Check online the amount of customers that have tried to cancel Celcom services due to a lack of appropriate service provision.
2. Check online how many ex customers continue to receive demands and threats for money when they do not want to use Celcom.
3. Research dongles supplied by Celcom especially for Wi Fi access as these have been seen to not work properly.
4. Avoid any value for money Wi Fi deals with Celcom, these are debt traps.
5. Research Celcoms links to TM and especially Axiata.
6. Very closely research Celcoms perceptions of contract law.
I feel very disappointed as my line is blocked.
I had paid the bill for RM 200. Machine ID 165T1 KLIA. Trans Non> 317943. AC No;128030673.
I received no notification or alert on this issue.
I would like to know if my mobile is on international can messages be received?
when the mobile in loud speaker mode it is working but not working in phone mode.