Contact of Cathay Pacific customer service (phone, email)


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Rating: 1.9/10 (12 votes cast)

Contact Cathay Pacific: Find below customer care details of Cathay Pacific airline, including phone and address. Besides contact details the page also offers information and links on services of Cathay Pacific. You can reach the below contact for new booking, cancellation, refund, baggage claim, cheap airfares, deals or other queries on Cathay Pacific.

Cathay Pacific Customer Relations
Cathay Pacific Airways Ltd
Customer Relations Department
5/F, South Tower, Cathay Pacific City,
8 Scenic Road, Hong Kong International Airport,
Lantau Island, Hong Kong
Fax: (852) 2596-0825

Customer Care Phone
Hong Kong +852 2747 2200
China 400 880 7488 (Local)
Worldwide (toll free) +800 2747 2200

Toll Free – International
Bahrain 800 04403
India 000 800 852 1290
Indonesia 001 803 852 2212
Italy 800 872 726
Netherlands 080 0022 4229
Saudi Arabia 800 885 2008
South Africa 080 098 1589
Sri Lanka (011) 242 2209
Turkey 008 008 529 2219
United Arab Emirates 8000 8520 2816

Email
eservice@cathaypacific.com

The Marco Polo Club (frequent flier)
Worldwide toll free  +800 2747 5500 (green,silver,gold) / +800 2747 3888 (diamond)
Fax: +852 2537 9900
Email: theclub@cathaypacific.com

Address:
Cathay Pacific – The Marco Polo Club
PO Box 1024
Tsuen Wan Post Office
Hong Kong
___________________

Trace Baggage

To trace your mishandled or lost baggage click here

Book Cathay Pacific Flight
To book Cathay Pacific flight online click here

Manage Booking
To manage your booking, including your seat and flight meal, click here

Online Check-In
Click here to check-in your flight online
The facility is available for all Cathay Pacific flights, including codeshare flights operated by Dragonair.

Mobile Services
You can now do flight booking, check-in, know flight status and schedules by visiting m.cathaypacific.com on your mobile/wireless device.

Baggage Allowance
Each passenger can bring a free baggage allowance of one cabin bag not exceeding 56x36x23cm in size. Acceptance of any bag over 32kg or over 203cm is subject to prior approval and notification.

The Marco Polo Club
The Marco Polo Club offers a range of features to frequent flyers of Cathay Pacific. You have 24-hour access to toll free, priority check-in, inflight duty free specials, excess baggage allowances and worldwide lounge access. The club has four tiers – Green, Silver, Gold and Diamond. You earn club miles every time you travel with Cathay Pacific, Dragonair or any of the oneworld alliance airlines

Asia Miles
Fly with 20 Asia Miles partner airlines including Cathay Pacific and Dragonair to earn Asia Miles. You can even earn Miles by stating at hotels, pending on your credit card and dining. Click here to join

Destinations
Australia, India, China, France, Russia, Italy, Korea, UK, USA, Vietnam, Sweden, South Africa, Switzerland, Singapore, Bahrain, Bangladesh…click here for the complete list.

Lounges
If you are a top tier member of a oneworld airline’s frequent flyer programme (Emerald or Sapphire level) you are eligible to use some 550 airport departure lounges. Click here to search for a one world lounge.

About Cathay Pacific
cathay-pacific-airlineCathay Pacific was founded in the year 1946 and is the flag carrier of Hong Kong with its main hub at Hong Kong International Airport. The Cathay Pacific Group, including Dragonair and Air Hong Kong, now operates more than 150 aircraft to some 130 destinations across the globe.

Cathay Pacific is a founding member of the oneworld global alliance, whose combined network serves almost 700 destinations worldwide. In the year 2006, Cathay Pacific signed an agreement that brought Dragonair into the Cathay Pacific Group as a wholly owned subsidiary.

Cathay Pacific currently ranks as the world’s 3rd most profitable airline  and the 4th largest airline in the world by operating profit. In 2009 the airline was awarded the title Airline of the Year by Skytrax. The following year Cathay Pacific was named “Airline of the Year 2006″ by Air Transport World magazine.

Cathay Pacific and its subsidiaries employ some 20,000 people in Hong Kong. Cathay Pacific and Dragonair carried a total of 13.0 million passengers in the first half of 2010. For more details, speak with a Cathay Pacific customer service agent or visit the website.

Contact of Cathay Pacific customer service (phone, email), 1.9 out of 10 based on 12 ratings

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18 Responses to “Contact of Cathay Pacific customer service (phone, email)”

  • Bruce says:

    It is always a shame when you pay almost $8,000 for a flight and you have an unpleasant experience. The glasses that were broken in my bag were purchased for HKD8,700 which is over $1,000USD. The voucher is not near what I lost – rather sad.

    Our company uses AA/CX regularly for sending our staff from China to Canada and the US, our travel expenses are $20,000,000 per year for our company. $1,000 puts a big part of that amount in jeopardy if a company were to restrict using a particular airline due to unmanaged customer relations.

  • Elaine says:

    DO NOT FLY With this airline !!! Cockpit fire on flight from Hong Kong to London. 17 hr delay. NO hotel offered to passengers. No update on LIVE website. NO emergency numbers available.. call centre CLOSED!! NO information for family !! Media will be contacted 8th dec 2012.

  • Jeanne says:

    After speaking with my husband and viewing all of the customer dissatisfaction comments we have decided not to book with Cathay Pacific and thankfully the booking and payment has not been processed.

  • Jeanne says:

    I am reconsidering booking with you. I tried to book tickets on- line last night for next September and the booking was not accepted. I rang my bank and everything is fine. There is obviously a problem at your end.
    I am still waiting for a reply from you.
    NOT HAPPY!!

  • Crish naidu says:

    Cathy pacific is immune to complaints. Unable to contact any management and staff would not give me either phone numbers or emails of CEO or management. I did send a list of complaints I experienced on my trips from hong kong to south Africa and return . Promised to reply within 20 business days. Nothing happens. Their business class service is disgracefully putrid and low standard.they use all the old aircraft on the hong kong south africa flight despite advertising their new business class?new aircraft are used on usa and australian flights? cabin crew services deteriorating fast? they list all the top management without contact numbers and academic qualifications, probably their management lack any academic qualifications.

  • alex says:

    The impression is – nobody cares in the customer “cares”. It’s the same for Marco Polo, Asia Miles, Customer Care, etc. Any published numbers in any country if you try won’t give you anything! Down the pan with the service!

    • Julius Gonzaga says:

      It is a massive let down!

      I paid double for a ticket. They have not returned my refund despite their promise to have the issue resolved within 3 weeks, and it is now the 5th week.

      Asia Miles doesn’t seem to work either!

  • Michael says:

    I’m calling Cathay Pacific Cebu, Philippines office but the line is so busy, since morning today and until now almost 10hours still busy, what happened? I would like to reschedule my flight tomorrow April 18, 2012 to April 21, 2012, Please help me with this, the office is almost closed I need a reply immediately or an email where I can send. Please reply immediately.

  • Nieves says:

    Just want to know is it true that your flight last Dec 18, 2011 from Riyadh to Hongkong was delayed going to Philippines? hoping to hear from you soon.tnx

  • Frank says:

    Simply do not fly Cathay Pacific, they have an appalling customer care department.

    Two months later I am still trying to sort out, one would think, a simply issue.

  • Annette Tiller says:

    I am looking for an email contact to send a message to management in Adelaide about an exceptional ground staff Cathay employee at Adelaide Airport. Her name is Louise, working CX desk Adelaide Jan 4th for the ADL-MEL-HKG service. Her efficient manner, friendly outlook and attitude was exceptional. She was also at the gate and I noticed she was attending to extra matters for a number of passengers. I hope management value such staff.

  • Fan says:

    I would like to change my seat number. Whom to contact?

  • sherina mohammed says:

    I need to pre seat my first class ticket, please provide me with contact nos calling from Trinidad and Tobago

    Thanks a lot.. travel is on the 19 Oct

  • simon says:

    Hi my name is Simon dalton, I need to find the number to cancel my ticket from Bangkok to Hongkong on the 04 november 2011 friday flight number cx712 , I phoned Hongkong office and they said ring Los Angeles office but the number they gave me was wrong could you put me on the right channels to cancel the ticket as I am having trouble communicating from thailand etc , the ticket was booked at the Los Angeles airport , thank you very much

  • Jonna Lyn Bronk says:

    Hello i would like to ask how can i handle my extra lagage and where i can pay for this? I am taking a flight tomorrow from amsterdam to manila philippines at 2pm.

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