Contact CanJet: Find below customer service details of CanJet airline, including telephone and address. You can reach the below contact for new flight booking, cancellation, refund, baggage claim, cheap airfares, deals or other queries on CanJet . Besides contact details, the page also offers information and links on CanJet services.
Office Address:
P.O. Box 980
Enfield, Nova Scotia
Canada B2T 1R6
Support:
Phone:1-800-809-7777 (booking)
Email:[email protected]
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About CanJet
CanJet Airlines was founded in the year 2002 and operates from its main hubs at Montréal- Trudeau International Airport, Halifax Robert L. Stanfield International Airport and Toronto Pearson International Airport. The Canadian low cost airline operates to over 30 destinations in US and Canada. CanJet is one of Canada’s Top 50 Best Managed Companies and one of Canada’s largest aviation and aerospace companies.
Does anyone know how to get hold of customer service other than the guest relations email address? It has been over 8 weeks since I sent them a complaint by email to no avail.
I paid extra to have flights to Puerta Plata with no stops but both there and back there were stop overs. It took 10 hours to get from Toronto Ontario to Puerto Plata which included a very long stop in Punta Cana. Other people on the plane had the same experience.
If you know a phone number please share.
Thank you.
Arrived home from flight#6867 canjet from punta cana last night. My husband and myself are quite disturbed at one of the stewards.I was seated in row 9.I am handicapped and was on my way to washroom to do a catheter with the door still open to the sunshine in punta cana and passengers tucking their carry ons in the overhead to be told that if i went to the washroom i would be responsible for all passengers on the flight if we were delayed, and i was to blame…I had gone in and out before the door even had closed in punta cana…I had asked the same male steward to help with my bag as i only have the use of one arm, i was told that i had to put it under my seat or the very back of plane….I had the bag on the floor as it would not fit under the seat with my legs the entire 4.5 hour flight….I had gone up again about 30 min prior to landing and was standing behind 2 passengers waiting for washroom and he pointed his fingers at me and told me to get back to my seat….I am so upset over this and my husband is furious as he was not travelling with me to help.I would like that male steward to be somewhat held responsible for his rude behaviour.
Thank you for the great service flight to Punta Cana and back to Toronto from Anna and Crystal.They are wonderful hostess, friendly and professional.
HI, I am having a terrible and frustrating experience with Canjet. Their checkin Staff in Cancun overcharged me $126.00 US for 9kg excess baggage. My bag only weighted 29lbs. Canjet has been very slow responding, I think they just want me to go away. Any other victims of their excess baggage scam are welcome to call me. I am seriously considering a class action law suit.
Was on the flight from Roatan Honduras to Toronto, worst flight ever! They couldn’t find us seats next to each other, with my 4 years old and the flight attendants refusing to assist me in looking if anyone was willing to switch seats so I could sit next to my little one. 4 Hours of nightmare!
I am very disappointed with your canjet select VIP for $168.00. On the way down we were given seat no 7 and on the way back seat no 8. Only to find out that the people beside me paid no extra. On the way down we had our last drink offered to us 15 minutes before landing not even long enought to drink it. On our return people we met were sitting in row 2 I asked them if they paid extra and they said no they were just put there. WHY were these not offered to us. We never did get a drink on the way back and not even offered one we were the only people who had the red headrests so it wasnt as if we couldn’t be seen. Very dissapointed also no VIP loune like the other airlines offer. Totally disappointed.
This is a collective complaint (11 people) in total.
On Thursday April 5th of last week, all 11 of us were scheduled on a flight from Montreal (Trudeau airport) to Varadero Cuba on flight # 914 scheduled arrival at 10:50 a.m. for one week. After 7 a.m. we were advised that there was a technical problem with the aircraft and we would be delayed, many messages later to finally inform us that they needed to change a part in order for the flight to take off, they needed to turn off the power of the plane which meant that a lack of air circulation in the plane which made it difficult to be comfortable, they finally asked us to leave the plane (at around 9:30), we were given a $10 voucher to purchase our breakfast/lunch, as you may or may not be aware, a simple bottle of water at the airport is $3.99, a breakfast, let alone a lunch cannot be purchased for $10. The staff at the airport was not very helpful and the flight attendants were not able to provide us any information as to what was going on until later. We were finally advised that we would depart at 1 or 1:30 that afternoon, as such we did, we were all given a $75 voucher from Canjet to exchange (within the next 18 months), I feel that this is not acceptable to me, a financial refund of $75 to use as I please to would have been more appreciated or extending my stay in Cuba by one day (which I understand is not possible), because of that first day being lost, a better compensation would have been to issue a cheque in the amount of $75 so we can use it as we please. I am writing to you today in order to ask for compensation as well as an apology as I feel that we were not treated with respect as well as professionalism, I look forward to your response at your earliest convenience and hope that an amicable resolution from your company.
Thank you.
I was booked way in advance and tried to book seats with a problem, I could not book. Going to punta Cana I was put on the last seat in front of the washroom, I had constant kicking from babies, hit with purses elbows, big ladies and big men . One was sick, Airline stewardess digging behind my seat constantly for stuff, it was the worse 4-1/2 hours in my life, would I return not likely, I usually fly out of Detroit but on my last trip 4 months before I tried cas jet and it was good. Trust me that seat should be FREE . To say the least not a happy customer, would you be?
Flight 703 Santiago Cuba to Toronto Flight operations went well except for one steward named Allen I have never seen a flight attendant so rude in all my travels the way he displayed himself to customers or passengers I let him know my thoughts on his bad manners but he acted like a school bully with that dirty look to want a fight .People around me also commented on his rudeness with everyone in his path. People like that are a threat to flight safety i was very angry with him I see him as a future problem with a good possibility of an altercation. I am a private pilot myself and a business owner and i know customer relations and safety quite well
He would not keep employment in my organization I am not a complainer but i could not stay silent on this one . The rest of the crew was very pleasant Feel free to get back to me Thank You Norman Sacher
On 14Nov11 I booked our seats on line which are 14C, 14D, 14E and 14F. At the time of booking and looking at the seat configuration map it did not show a colour code stating that these seats do not “recline”.
On 23Nov11 I was looking at a different Canjet web site which showed the fleet of planes and the seat configuration of a 737 plane and I was wondering why the seats that we selected were colour coded grey. I observed that this meant they did not recline. On this same date I phoned the Canjet customer service line and requsted if I could change my seats. I was informed that it would cost $10.00 each. I would have no problem paying this “if” Canjet was upfront with passengers on the “original’ seat selection map that was available when I first booked my seats. But at that time the seats did not show a different colour code that was different than any other seats. The lady was very rude stating that I checked/and was informed of the seat selection policy at the time. I advised her that this was very true but at the time Canjet “did not inform me that the seats did not recline. This is the first time we will be flying Canjet and have been to Cuba 3 prior times with Sunwing and Westjet and have never been treated this way. We haven’t even left our residence on the holiday yet and already have a bad taste with Canjet. All I am saying is that if I was informed/advised when I first booked the seats I would have picked different seats. Anyway, if Canjet wants to lose $8,000.00 on my next holiday over a $40.00 charge for misrepresentation, so be it. There will also be a lot of negative publicity for Canjet starting immediately.
(807) 852-3272 ext. #3910 – work