Contact BMW: Customer service, phone for BMW cars


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Contact BMW: Find below customer service details of BMW Group, including phone and address. You can reach the below contacts for queries on BMW cars, prices, service center locations, latest releases or other questions. Besides contact details the page also offers information and links on BMW services.

BMW Head Office
BMW Group
Petuelring 130 Munich,
D-80788 Germany

BMW Customer Service (USA)
Phone: 1-800-831-1117
Phone: +1-800-332-4269 (roadside assistance)
Email: customer.service@bmw.com

International Contacts
Below are numbers of BMW offices worldwide. You can reach these numbers for  queries on BMW products, service center locations or other questions.

Argentina: +54-11-55 55-61 00
Australia: 133 BMW (133 269)
Austria: 0800-21 55 55
Bangladesh: +880-2-988 5171
Belgium: 0800-1 66 33
Brazil: 0800-707 3578
Canada: +1-800-567-2691
China: 400 800 6666
Czech Rep: 844 269 835
Denmark: +45-70 156 156
Finland: +358-9-613 741
France: 0-810-BMW-810
Germany: 0180-232 42 52
Greece: +30-210-9118000
Hong Kong: +852-31 29 90 00
India: +91-124-4566-600
Indonesia: +62-21-2992300
Italy: 800-778-783
Japan: +81-(0)3-6259-8000
Malaysia: 1 800 88 3000
Mexico: +52 (55) 91 40 87 00
Netherlands: 0800-099 22 34
New Zealand: +64-9-573-69 99
Philippines: +63-2-403-6461
Portugal: 808 200 807
Romania: +40-213 0415 11
Russia: +7495-795 29 00
Singapore: +65-63 19 01 00
S. Africa: 0800 600 555
Spain: +34-902 357 902
Sweden: 020-21 00 00
Switzerland: 0844 250 250
Thailand: +66 2305 8888
UAE: +971-2-558 80 00
UK: 0800-325 600

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Locate BMW Dealers
Click here to locate BMW dealers in your country. Dealer locations can be found in all major countries across the world. Reach a local dealer to enquire on new BMW models, prices, service center locations or other questions.

Test Drive
Click here to request for a test drive.

Download Owner Manual
To download owner manual for your BMW car click here.

Shop – BMW Collections
Click here to access the online store of BMW where you can purchase BMW-branded apparel, accessories, miniatures, sports items and more. Payment for the purchases can be made via credit card. Note that an order can be cancelled within two weeks after the items have been received.

About Bayerische Motoren Werke (BMW)
BMWBayerische Motoren Werke AG (BMW) was founded in the year 1917. The company, founded as Bayerische Flugzeugwerke AG (BFW), initially built engines for military aircraft until before the end of the first world war. BMW is today the leading manufacturer of automobiles and motorcycles worldwide that focus entirely on the premium car segment. The BMW Group presently distributes BMW, MINI, Husqvarna Motorcycles and Rolls-Royce motor vehicles worldwide.

Headquartered in Munich, Germany, the BMW Group employs some 95,453 people around the world (as of 2010 ). The German automobile manufacturer has research and development centers in Germany, USA, Austria, Japan and China. It has some 17 production facilities in six countries. The BMW Group has global sales network in more than 140 countries. Further, it has assembly facilites in Indonesia (Jakarta), Russia (Kaliningrad), Egypt (Cairo), Malaysia (Kuala Lumpur), Thailand (Rayong) and India (Chennai).

In 2010, the BMW Group sold 1.46 million cars and more than 110,000 motorcycles worldwide. The BMW Group has been ranked industry leader in the Dow Jones Sustainability Indexes for the last seven years.

The BMW series/models as of 2011 include BMW 1 Series (3 door) BMW 1 series (5 door), BMW 1 Series Coupe, BMW 1 Series Convertible, BMW ActiveE, BMW 3 Series Sedan, BMW ActiveHybrid 3, BMW 3 Series Touring, BMW 3 Series Coupe, BMW 3 Series Convertible, BMW 5 Series Sedan, BMW ActiveHybrid 5, BMW 5 Series Touring, BMW 5 Series Gran Turismo, BMW 6 Series Coupe, 6 Series Gran Coupe, 6 Series Convertible, 7 Series, ActiveHybrid 7, X1, X3, X5, X6, BMW Individual models, BMW Security Vehicles, Z4 Roadster, M Coupe, M3 Sedan, M3 Coupe, M3 Convertible, M5 Sedan, X5 M, X6 M, BMW ActiveHybrid 6, ActiveHybrid 5 and ActiveHybrid 7.

Contact BMW: Customer service, phone for BMW cars, 2.8 out of 10 based on 6 ratings

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3 Responses to “Contact BMW: Customer service, phone for BMW cars”

  • Jane Pilkington says:

    This email has been sent to BMW Customer Service and my dealership. Does anyone else have issues with X3 3.0L DIESEL AUTO M SPORT? Specifically Torque Converter or Gearbox?

    Hi BMW Customer Services,

    I would like to register a complaint with BMW as to the length of time it is taking to resolve the issues with my car which is 9 months old and has 15K miles on the clock.

    • The car had been running lumpy and a grating noise could be heard so I booked it in, at Lloyds BMW Colne on 15 March 2013, for its first service which was a little early but I was concerned. Lloyds were asked to investigate the noise I was experiencing at the same time as servicing the car.
    • The car was serviced and returned to my home but on driving it for the first time on 18/3/13 the noise I had reported was very apparent and it hadn’t been fixed so the car was returned to the garage on 19/3/13
    • Lloyds have been investigating the problem ever since and originally felt that it could be a gearbox issue. Lloyds then entered into a slow and laborious dialogue with BMW Technical who felt that the symptoms pointed to a Torque convertor issue.
    • I attended Lloyds BMW last Wednesday 27/3/13 and was advised that they had all the parts in stock for fixing the Torque Convertor and that it would take a day to complete the work but that they were still waiting for final approval from BMW Technical to proceed.
    • The work has commenced on my car today 2/4/13 and in the process of fixing the Torque Convertor issue they have now found metal filings in the gearbox oil and have had to go back to BMW Technical to get the work approved to replace the gearbox; the gearbox is clearly faulty.
    • The request to replace the gearbox was processed today 2/4/13 and gear boxes are on 10 days back order.

    As I am sure you can appreciate I am now beyond frustrated at the length of time it has taken to get to the root cause of the problem and it looks as though Lloyds could have my car for a further two weeks if you can’t get a new gearbox to them quickly as the back order time frames are currently showing 10 days for this part.

    I have been a BMW customer for many years and would have expected that a luxury manufacturer, such as yourselves, offered a better level of service, particularly when the vehicle is so new with so few miles and under full warranty. I am hugely disappointed and would strongly suggest that BMW review their protocols and policies for sanctioning warranty work. Ultimately I am not only a customer but a repeat customer and if you put no store in that type of customer perhaps I should consider moving to another manufacturer next time I change my vehicle?

    I do hope that this complaint finds its way to the desk of a senior member of staff who works within your warranty/technical department and I look forward to receiving a call from them as to why I have been so seriously inconvenienced

  • Denvan says:

    Hi As there is NO assistance from BMW South Africa I am pleading with every BMW complaints center until it can get to BMW German.

    Dear Reader

    On 10 November 2011, I purchased a BMW 740I from BMW JSN Motors. The vehicle was financed through BMW finance and the cost is as follows, note that I also traded in my BMW X5.

    Purchase Price of BMW 740I – R563 500.00
    Deposit paid by me – R 50 000.00
    Difference – R513 500.00

    Still owing on X5 – R315 000.00
    JSN Offered – R210 000.00
    Difference – R105 000.00

    The vehicle contract was R750 000.00 less the discount and the deposit is
    R620 166.12 (Principal Amount)

    On the day I fetched the vehicle (10/11/2011), I reported to the salesman that the vehicle had a couple of issues. He (Alan King) advised me to keep the vehicle for a few more days to see if the problems persisted. Alan King supposedly had made arrangements for the vehicle to booked in on the 21 November 2011. This, however, was not the case, when we took the vehicle to be booked in, we realised that no bookings were made and Alan King no longer worked at JSN motors. Nevertheless, JSN vowed to have the vehicle booked in the following day.

    The problems reported were as follows:

    • After pressing the start/stop button to start the car, it literally takes up to 5 minutes to start (the engine swings continuously). This created a loud noise from the engine.
    • The windscreen had a chip
    • The tyres squeaked without pressing the brakes
    • The aircon vents did not work
    • When driving it sounded like the doors were opened (noisy inside the vehicle)

    On the 21 November 2011 at 07:20, the vehicle was taken to JSN motors as the problems persisted. During the course of Monday, my wife received two telephone calls from Kevin Govinden informing her that the car will not be ready today, however, will be ready for collection on Tuesday. On Tuesday, my wife received one telephone call whilst she was in meeting from Kevin. He left a voice message saying that the car will not be ready today but will be ready tomorrow. My wife called Kevin when she came out her meeting which was approximately 15h30, Kevin told her the same thing. She then relayed her disappointment in having to wait yet another day to get the car. She asked Kevin if he would be able to fetch her from Sandton on Wednesday and Kevin agreed. She asked him if he could provide feedback first thing Wednesday morning and he agreed to this too.

    On Wednesday morning, my wife called Kevin to find out what has been done on the car and what was still outstanding. She was assured by Kevin that he would find out and call her back. One hour later, she called him back and he had forgotten. He then went to find out the progress and called her after another hour went by. He told her that they are sorting out the brakes, they need to get the tyre out first. Everything else on the job card was done except the brakes and the airvent. The airvent would be sorted out another day as this had to be ordered and delivered. My wife asked Kevin again if he was sure that everything else on the job card was completed and he assured her that it was.

    Kevin called my wife again in the middle of the day saying that the technicians are having problems with getting the tyre out, they left JSN at 12h00 and will be back at 13h00 as they had to get more tools. Kevin called again after 14h00 saying that the technicians have arrived (this was 2 hours later) but he does not think the car will be ready today. My wife informed him that she needed the car and explained that we have kids and they need to be dropped off for school and picked up and this was really causing us a lot of unnecessary inconvenience.

    My wife then called me frustrated that the car was still not ready. I then fetched her and we both came over to JSN, we got there at 15h20. Kevin then came to us at 15h35 and I went down to the Workshop with him. I told him that if he can get us a courtesy vehicle then it shouldn’t be a problem but we needed a vehicle. He then went to talk to other customers, leaving us standing at reception with no idea what was going on. At 15h55, he tells us that he will speak to his manager about the car. At 16h10 he informs me that there are no courtesy vehicles and he cannot help us.

    I then asked him to please get my vehicle out of the Workshop, I will take it now. I explained to him that I did not have a vehicle and I needed a vehicle, if he could not provide me with a courtesy vehicle then I would need my vehicle. I then waited till after 17h00 and my car was still not out the Workshop, I then left JSN Motors.

    I sent the GM: JSN an email wherein I informed him of what had transpired, he apologised and undertook to resolve the matter. I was then contacted by two individuals from JSN Motors, Grant and Michael King. Michael King informed me on 8 December 2011, that JSN Motors would cancel the agreement, however, I had to pay in a shortfall amount of R 75 993.86.

    I then requested the reason as to why I need to pay in this amount, NO feedback was given by either Stavros (MD of JSN) nor Mr King. Due to lack of response from JSN motors, attorneys were appointed by myself, prior to their appoint I personally sent through an email to BMW finance informing them of this decision.

    My lawyers have also sent through letters to both JSN Motors and BMW Finance, and they both have not come back.

    I have recently (01 March 2012) received a mail from BMW Finance stating that if I don’t take the vehicle back, they will auction the vehicle off at its current value R375 500.00 and I will be liable for the outstanding monies.

    This to me is a form of black mail, and threat that if I don’t take possession of an un-roadworthy vehicle they will sell it and I must pay in the difference. JSN motors and BMW Finance, in my opinion have no consideration for the client, have no consideration for the law and disregard the consumer act.

    I have pleaded with them on many occasions to resolve this matter amicably, and to see if we can come to some sort of agreement, but neither party is willing.

    In the meanwhile, I am being inconvenienced having only one vehicle to use and to transport 3 kids to school and 2 adults to work. I am still paying for insurance and the tracker on a vehicle that I don’t have. To top it off, I am paying lawyers’ fees. And my name in terms of my credit worthiness is being dragged through the mud. I have NEVER missed a payment on ANY account and now this

    And today BMW says that I now need to pay them R168 567.65 for a vehicle that I don’t have.

  • Balluck says:

    I have purchased a BMW 320i used car first registered in UK in July 2008. I need to have a second ignition key just in case the one I have gets lost or mislaid.
    What should I do?

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