Contact Bell Canada:Â Find below customer service, support details of Bell Canada, including phone and address.You can reach the below contact for queries on Bell Canada phones, internet, wireless, installation, payment, renewal, refund or other questions. Besides contact details, the page also offers information and links on Bell Canada services.
Bell Canada Head Office
1, Carrefour Alexander Graham Bell,
Building A, 4th Floor
Verdun (Quebec), H3E 3B3
Canada
Phone: 1 888 932-6666
Fax: (514) 766-5735
Bell Canada Customer Service
Bell Mobility: 1 800 667-0123
Bell Internet: 310 SURF (7873)
Bell TV: 1 888 759-3474
Bell Phone: 310 BELL (2355) or
1 800 668-6878
For TTY/teletypewriter users
General: 1 800 268-9243
In Ontario: 1 800 268-9242
In Québec: 1 800 361-6476
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My Bell Account
Login to My Bell online to see your account balance, view past bills, make payments and more. Click here to log in to My Bell.
Bell Shop
To access Bell online shop click here. Products for mobility, internet, TV, home phone and bundles can be found here. To locate a store click here.
Bell Support Centre
To access Bell support centre click here. You can find answers for your questions and articles on Bell products.
About Bell Canada
Bell Canada was founded in the year 1880. It is today a leading telecommunications company serving over 13 million phone lines. Bell Canada’s services include telephone, wireless communications, high-speed Internet, digital television and voice over IP. The company’s operations are organized into four segments: Bell Wireline, Bell Wireless, Bell Media and Bell Aliant. Bell was the first carrier in Canada to deploy a 3G wireless network. Also, Bell TV is Canada’s leading digital television provider. It has over 1.9 million subscribers. The company’s subsidiaries include Bell Aliant, Northwestel, Telebec, NorthernTel, Solo Mobile and Virgin Mobile Canada. Bell has more than 2000 stores and authorized dealers across Canada.
I was asked to repeat my concern 3 times by 3 different agents and at the 4th time, when i started venting out my frustration, I was told that i m rude. 4 months of ongoing issue with internet and 4 technicians visited but always said that they forgot one or the other equipment. I cant believe that a customer service rep could be so rude but then its bell…I hope someone tells that rep that coz of his stupidity, bell is losing my business (3 business locations, 2 residential, 1 corporate business cellphone plan and a 7 phone plans). goodbye bell… here i come Rogers
I’ve had a Bell Business Internet and email account for well over a decade. I live about three hours out of Toronto and the internet service from Bell is completely outdated and unacceptable. Everyone else boasts about getting 100mb/s or higher and I’m still stuck with 5mb/second max. It’s old 1950s copper phone lines around here and no, I’m not in the middle of some bush country, it’s a major town on the coastline.
I don’t want to drop bell because I want to keep the email address tied to my business, but I’m really tired of watching YouTube videos in 240p resolution, if they will stream at all. This is early 2000s technology.
All I see on TV is Bell bragging about having the fastest internet, when in fact it’s the slowest and most poorly maintained. I may have to switch to a competitor who can offer faster internet and make the sacrifice of my business email account. I just wish Bell would get it’s act together and upgrade their internet like everyone else did.
Call customer service? Yeah, that’s a joke right? Sitting on hold for some call center in Delhi won’t fix my problem.
Called customer service, was interested in transferring to bell. Service rep. was dismissive and he disonnected call . Very poor customer service.
I feel for all the complaints. I was paying Bell approx. $75./mth for a loaded land line. I switched to Canquest a local company for $20./mth for the same thing, plus I received no charge long distance anywhere anytime in North America. GREAT!!!
I have been a customer of Bell for 53 years. I’ve had Fibe since 2012. Up until this last year, I had nothing but praise for the products & Customer Service. All the Reps were both Helpful & Polite – Wait times were a maximum of 5-10 minutes. Now, the wait times are totally unacceptable – one time I put my phone on speaker & just waited to see just how long it would be – OVER 1 HOUR – INSANITY!
The main aim of the Reps now is to get rid of us as fast as possible & I’ve even had them hang up on me. They are SURLY & NOWHERE NEAR TO HOW THINGS USED TO BE. I attribute this to the fact that the number of Customer Service Reps. has not kept pace with the ever increasing number of customers.
Several months ago, I stopped receiving E-Bill Alerts. I spoke with numerous agents – the final result from your Resolution Dept. was that the Billing Dept. had me set up to receive these alerts – when asked – SO WHY AM I NOT GETTING THEM? The reply – they don’t know & they cannot make any changes now – B. S. You cannot get into the system & renter my information in the hope that this will rectify things – Right! You just cannot be bothered.
During my first 3 years with Fibe, I never had to escalate a complaint – This year – 3 Times – mostly for the same problem. Also, during those 3 years, I was talking up how great Fibe WAS – many of my friends, including my son, have since switched to Fibe & are now, like me, looking for an alternative. Unfortunately, in Quebec we have only 1 other provider – Videotron. They were, for many years, the only game in town & none of us want to go back to them – UNLESS FORCED BY BELL due to the fact that we’re all totally fed up dealing with the EVER DECREASING QUALITY & WAIT TIME FOR CUSTOMER SERVICE.
I would like to hear back from someone in authority at either Ball Canada or Bell Media. CANCELLATION OF ALL 3 SERVICES IS FAST APPROACHING!!!!
After 53 years of being a loyal Bell customer, I think I deserve better.
Please see this e-mail gets to he right department.
Billing account numbr 10748010ZZZ800
Home telephone – now cancelled by us 613 399 3968
Mobile Phone Acc. No. 502283531BCDC787
Television Acc. No. 8455 10 062 1273557
This is beginning to resemble a comedy program. I owe Bell $200.00 and Bell owes me $200.00. The current billing has been paid, which in my opinion makes us even. Have a cheque sent to me for $200.00 and I will send the same amount back to you. Once again you have disconnected the television. Do something about it immediately. It will be one year almost to the day since Bell, YES BELL, NOT ME, caused the problem. Had you made the change requested in September of last year, namely bill Betty Pearcey for the television and Leonard Pearcey for the house telephone, something which you agreed to do during the first telephone conversation and repeatedly in subsequent calls, this farce would not have happened, and I would not have the made the mistake of sending money to the wrong section of Bell. This time please do your job properly. I really am not interested in which part of Bell is involved but surely your accounting departments are capable of transferring such a HUGE amount of money, $200.00 to be precise, from one account to another.
A most dissatisfied customer who wishes she had an alternative to Bell. After all I have only been one of your customers for over 50 years. I rather suspect that as Bell is so large customer service is not a prerequisite.
One last thing, in your e-mail in response to mine you say you will get back to me within 24 hours, that was weeks ago and I still have that message on my computer waiting for the answer.
Betty Pearcey
Please see this gets to the two departments Mobile Phone and Television. Maybe House telephone department should also be notified. Perhaps all three can get together and clean up this mess.
This is beginning to resemble a comedy program. I owe Bell $200.00 and Bell owes me $200.00. The current billing has been paid, which in my opinion makes us even. Have a cheque sent to me for $200.00 and I will send the same amount back to you. Once again you have disconnected the television. Do something about it immediately. It will be one year almost to the day since Bell, YES BELL, NOT ME, caused the problem. Had you made the change requested in September of last year, namely bill Betty Pearcey for the television and Leonard Pearcey for the house telephone, something which you agreed to do during the first telephone conversation and repeatedly in subsequent calls, this farce would not have happened, and I would not have the made the mistake of sending money to the wrong section of Bell. This time please do your job properly. I really am not interested in which part of Bell is involved but surely your accounting departments are capable of transferring such a HUGE amount of money, $200.00 to be precise, from one account to another.
A most dissatisfied customer who wishes she had an alternative to Bell. After all I have only been one of your customers for over 50 years. I rather suspect that as Bell is so large customer service is not a prerequisite.
One last thing, in your e-mail in response to mine you say you will get back to me within 24 hours, that was weeks ago and I still have that message on my computer waiting for the answer.
Betty Pearcey
I cannot add any more more criticism to what I’ve read in this and other blogs other than a fellow by the Bell’s assigned phone name of Dilip or employee #6040907 in the cancellation department is a dead beat. He had the nerve to get impatient with me asking him to repeat a summary of what was promised in the conversation. Sure enough his assurances were false. I received a bill on Jan 12 stating I still owed the fraudulent early cancellation fee of $100.00 and not only that it arrived with “pay by Jan 10th”. If he worked in my company he’d never been hired in the first place. Bell is still and will always be a four letter word.
This email is weightless, and my words are redundant. They have been spoken and written many times before. But I hope this breaks the crooked back of the Bell Telecommunications Company.
On December 10th, I received what was supposed to be my final bill from the Bell Telecommunications Company. Before December first, I made a phone call to the slug-like employees of solo mobile and requested that I no longer be supplied with any service from Solo mobile, or the Bell Telecommunications Company. This in itself is surely the first level of Hell Telecommunication Company’s inferno.
I accepted that my past naivety dictated that I must make one final payment, despite any actual usage.
What angers me the most, is that when I made that call, I had to repeat myself over and over. First I had to say my phone number.
After this, I had to type it in. After this I then had to speak slowly so that the slug who finally began speaking to me could confirm the information already passed to it.
This process is redundant and uncomfortable and the Bell Telephone Company knows it.
The managers, the lowest of the low employees, are the ones most responsible. They have handed over their minds and lives to a group of people that do not care for them. Every moment of service for such a company is a sin against oneself, and an aberration against all that is good. The air you breath, the food you eat, is consumed only to provide energy to the Bell Telecommunications Company.
My cancellation was confirmed on this phone call, and I was promised that the service would be cancelled before the year 2013.
On January 10th, 2013, I received another bill from.
I am fedup of getting calls from Bell Fibre TV never any message and at all hours of the day and night, and I can prove it, as all incomeing message phone numbers are recorded along with the date and time. If this does not stop effective immedietly I will take appropiate LEGAL ACTION against Bell for Invasion Of Privacy, and Harresment. I have spoken to an on line bell rep who said she could not do anything about it but gave me this website address.
need to know why my phone is not connected
My PVR receiver’s hard drive has been slowly dying. I called Bell in Jan. to see what they could do. Because it was a few months beyond the warranty, they said they could do nothing. I bought and tried hooking an external hard drive to it, but it didn’t solve the problem. Finally, about 3 weeks ago I called Bell and told them I would like to rent a new PVR. Since I live in an isolated area, I have to do all the installation, so asked to exempt for the “installation” fee, the person had to ask the supervisor, about it. The supervisor thought they could make an exception and so I was told that the PVR would be sent to me, arriving in 8-10 days. I waited and waited, it didn’t come. Finally today, after about 3 weeks, I called to see what the problem was. I found out the problem was that they decided not to send it to me. So I have been sitting here waiting all this time waiting, for something they changed their mind on about sending. No one in the big Bell Corp. had enough time or concern for a long time customer . They are always prompt telling me that they deducted the bill out of my checking account.
Dear Mr. G. Cope,
I’m writing about the advertisement by Bell Canada that appears on Page 23 in the Now magazine, Toronto, Sept. 29-Oct.5, 2011. Why would Bell Canada want to associate itself with a porn publication? I must assume somebody made a mistake in giving this paper advertising dollars. This decision undermines the value of responsible corporate citizenry.
The issue’s last ten pages are all adult classified ads with graphic pictures promoting sex and other adult fantasies. Does Bell Canada support the explicit sex column by Dan Savage? I really want to believe that Bell Canada does not or am I wrong in assuming this? Has your marketing department that decided to advertise in this pornographic magazine read any of it? I could quote from the questions and answers in Savage’s column, but I will spare you the embarrassment and besides the lurid photos speak for themselves.
I hope you look into this sad situation of what must be a failure of corporate governance. I hope to hear from you.
Thank you,
Lou Iacobelli
Chair of the Parental Rights in Education Defense Fund
I am a pay as you go customer I went to the local bell store to see about getting call display.
the rep had to call customer service,because I could not remember my password(it has been a few yrs.) Id.was verified & proceeded with the call I was told that I would have to change plans I was not happy about.
She asurred me that changes would be few. That I would still be pay as you go.
I DID NOT WANT VOICEMAIL,TOLD THAT I WOULD BE PAYING 20 CENTS PER MIN. Found out when I got home that I had voicemail.
Call customer service and found out that I would be paying a $1.39 per day plus per.min. My home phone battery died.
Hello: I have a Virgin complaint – have emailed a request to cancel account & Virgin refuses to acknowledge Do you have any suggestions or do you prefer to keep taking money from my credit card account
even though Virgin – Bell – cut off my service at the beginning of March, 2011
Thank you for your reply – Geoff Fenton
please call the customer service