Contact Avianca: Find below customer care details of Avianca airline, including telephone and address. You can reach the below contact for new flight booking, cancellation, refund, baggage claim, cheap airfares, deals or other queries on Avianca. Besides contact details, the page also offers information and links on Avianca services.

Avianca Head Office
Centro Administration Avianca,
Avenida Eldorado No 92-30, Bogota
Colombia
Tel: +57 (09)1 414 7545, +57 (09)1 487 8801

Avianca Customer Care

Colombia
Barranquilla (+57) 5 3 302 255
Bogota (+57) 1 – 4 013 434
Bucaramanga (+57) 7 – 6 303 434
Cali (+57) 2 – 3 213 434
Medllin (+57) 4 – 4 443 434
International 01 8000 953 434

Other Contacts
Argentina 0800 444 2842
Aruba 588 0059
Brazil 0800 891 8668
Canada 1800 284 2622
Chile 0800 53 6022
Costa Rica 0800 057 1015
Curacao 8 20 20 20
Dominican Republic 1809 549 6948
Ecuador 1800 00 3434
Mexico 01 800 123 3120
Panama 800 0555
Peru 0800 11936
Spain 902 026 655
USA 1800 284 2622
– TDD 1866 998 3357
Venezuela 0800 284 2622

Colombia Offices
Armenia (+57) (6) 7 479 911
Barrancabermeja (+57) (7) 6 206 060
Barranquilla (+57) (5) 3 348 396
Bogota (+57) (1) 4 139 862 Ext. 3260
Bucaramanga (+57) (7) 6 569 446
Cali (+57) (2) 6 663 028
Cartagena (+57) (5) 6 661 175 / 6 664 886
Chia (+57) (1) 8 615 334 – 8 615 098
Cucuta (+57) (7) 5 874 884 – 5 874 882
Florencia (+57) (8) 4 343 627
Ibague (+57) (8) 2 712 550
Maicao (+57) (5) 7 266 425 – 7
Manizales (+57) (6) 8 743 327
Medellin (+57) (4) 5 622 901
Monteria (+57) (4) 7 860 320 -7 860 100
Neiva (+57) (8) 8 748 000 / 8 748 074
Palmira (+57) (2) 2 756 445
Pasto (+57) (2) 7 328 064
Pereira (+57) (6) 3 142 702
Popayan (+57) (2) 8 319 009 – 8 237 882
Riohacha (+57) (5) 7 273 914
San Andres (+57) (8) 5 123 216 – 5 123 217
Santa Marta (+57) (5) 4 320 106 – 4 320 010
Tulua (+57) (2) 2 253 030
Tumaco (+57) (2) 7 270 941
Ubate (+57) (1) 8 552 658
Valledupar (+57) (5) 5 717 333
Villavicencio (+57) (8) 6 622 326 – 6 622 058

Avianca Tours
01 8000 914 600
___________

Book Avicana Flight
To book a Avicana flight online click here

Online Check-in
To check-in online click here

Baggage Information
Passengers are generally allowed to carry one piece of carry-on item with max 10 kg. For checked baggage, passengers are allowed to carry two items with max 23 kg each. Business class passengers are allowed up to 32 kg. This rule applies only to international routes. For more information call the customer care or visit the website.

Track Lost baggage
To trace your lost baggage click here

LifeMiles
LifeMiles is the frequent flier program of Avianca. Members can earn reward miles when they fly with Avianca or its partner airlines. Miles can also be earned on hotel booking and car rentals. Members enjoy a range of benefits that include extra baggage allowance, lounge access etc. To register to the program click here

About Avianca Airlines
avianca airline pictureAvianca was founded in the year 1919 and is the national carrier of Colombia. Avianca is the acronym in Spanish for Aerovías del Continente Americano S.A.  The leading airline in Latin America, operates from its main hub at El Dorado Int’l Airport (Avianca Colombia). Avianca currently flies to over 60 destinations worldwide. It has codeshare agreements with AeroGal, Air Canada, Iberia, Lufthansa, Satena, United Airlines and Delta Air Lines. From 2012, the airline will have codeshare agreements with more airlines. In 2010, the airline was invited to become a member of the Star Alliance, a global airline alliance.

Avianca’s destinations include Aruba, Dominican Republic, Costa Rica, Panama, El Salvador, Mexico, USA, Argentina, Brazil, Chile, Ecuador, Peru, Venezuela, France, Spain and UK. Within Colombia the airline flies to Armenia, Bogota, Cali, Cucuta, Ibague, Manizales, Monteria, Medellin, Neiva, Pasto, Pereira, Riohacha, San Andres, Santa Marta, Tumaco, Valledupar and more.

This article has 5 comments

  1. Eurotravel Reply

    We had clients booked on your flight AV61 on April 07, 2012 from Panama City to Bogota.
    When they left from Bogota to Panama City on March 27, they asked for a confirmation from your Avianca Office at the airport, which they got without any problem. When arriving on April 27, they have been informed, that they have no reservation and that the flight is fully booked. As already mentioned they received a written confirmation from your office on March 27. Finally they could leave but they had to fly economy class, instead of business class, as booked and paid.
    Could you please have a look into this matter. As my client is flying very often with you, I would like to ask you for a reimbursement for the difference between economy class and business class.

  2. ofir geffen Reply

    The following mail is a complaint to Avianca airlines.
    We are a group of 10 people traveling on flight Taca 6173 from Cartagena, Colombia to Bogota, from there a connection on flight taca290 from Bogota to San Salvador and another connection on flight Lacsa638 from San Salvador to Cancun, Mexico.
    When we arrived at Cancun we were told our baggage had not arrived and that it would be sent to our hotel in Playa de Carmen, Mexico. We were also told that for every day without our luggage we would receive 25 dollars.
    We arrived in Cancun April 4 and received our luggage April 9.
    This means we should each receive 125$ from you.
    Once we received our luggage we were shocked to find out we were robbed.
    All of our bags were opened and expensive items were stolen:
    Brand new clothes from expensive brands.
    Electric devices such as: laptop, cellphone, and cameras.
    And of course many other priceless sensitive belongings.
    We demand a financial refund following these horrible chains of events that started from your company’s lack of responsibility.

    Please understand that we have been traveling for several months and we basically “live” through our bags this is why your company’s negligence has been so inconvenient for our traveling experience.
    We hope that you will make the right decision and compensate us accordingly.

    Thank you,

    Ofir Geffen

  3. Abbie Reply

    Hello, I am trying to find out about refunding my ticket. I am trying to fill out the form but there are some things i don’t understand on the form, so i don’t know which option to choose.

    I have tried ringing the customer help number but it is not working. Can i please have some help.

    All the best,

    Abbie Pask

  4. Lerma Reply

    I traveled on flight 037 FLL Dec 4th.
    1. two bottles of Royal Crown might have been left on plane.
    2. The flight to Armenia for 10pm that sane day was delayed because the second officer arrive at 10:20,
    3. One of my bag with stripes were misplaced. It had watches in it.

  5. Marie Fontaine Reply

    I currently have a dispute with Avianca, I am hoping to accelerate the process.
    On May 19th I flew first class from JFK to Santa Marta on Avianca. My daughter was in coach. Upon arriving at the airport, first they couldn’t even find my daughter’s reservation and caused a panic on that issue, but eventually found it. Then they made me buy a return ticket. I did not have a return ticket because I am marrying a Colombian and staying here. I tried to explain, but they said it was the law. So I told them to give me a first class ticket because I wasn’t going to use it and I wanted it to be easy to refund or change.
    I just tried to change the ticket and they said there would be a $175 charge for any changes. How can that be? It was a $1276 one way ticket. People pay first class prices for flexibility not for hot towels. They won’t even change the date on the one way first class ticket without imposing a penalty. I have never heard of this in first class.
    Is it my fault that your employees sold me a first class ticket that is non refundable non changeable. I told them what I wanted. I never would have spent so much money on a one way ticket, knowing I couldn’t change it without penalty.
    Please address this situation. It isn’t fair.
    thank you
    Marie Fontaine

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