Contact of Austrian Airlines customer service

Comments

1. George on July 28, 2018

   If your baggage is lost you will experience how ignorant is this airline. They just don’t care. You will have automatic email replies, but no meaningful action, no live person to talk to, more than one and a half month waiting to find your stuff meanwhile you will remain without your essential belongings far from home and no compensation. Your vacation will be ruined totally. Avoid this airline.

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2. John Greenwood on July 3, 2018

   I saw where females were coaxed to leave their seats and were displaced because ultra Orthodox Jews wanted to fly to Poland but don’t want to sit next to women. They will hold up your flight if you don’t give up seats that they feel entitled to. They should all be forced to pray to God and have him transport them wherever they want to go. Females shouldn’t be diminished to appease religous fanatics. I Wont fly Austrian again.

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3. Tatiana on December 21, 2017

   On 18Dec,we had a booking from Munich via Vienna to Minsk.
   At check-in in Munich the flight was first late half a Hour, the Gate Agent did not bother much to announce the departure, maybe it was unknown to her yet,.
   We were concern that our departure from Vienna will not be happening with 30 Minute connection,.
   Needless to say we had no I repeat no help what so ever to be rebooked with Lufthansa as they operate a few more Flights from Frankfurt to Minsk,they just refused to look even at our reservation one time,.Of course arriving late in Vienna my Relatives missed the flight and were rebooked to SVO with delays again and long wait in SVO to Minsk, about the Luggage of course it is lost in unknown Place, here we were up at 03:00 and arrived finally at 02:00 in Minsk,.Of course Weather is a factor, but the unfriendliness and unprofessional Employees of Austrian Airlines demonstrated the most negative attitude toward my Relatives,.
   This was the first time and it be the last time,we stay with Lufthansa even they are Partner’s but they take care at least when Customer’s want to be rebooked accordingly,.
   Shame on you Austrian,

   Tatiana

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4. Paulette Donian on September 18, 2017

   Just flew on your airline from Austria to Hong Kong, OS067. I was appalled by your crews attitude in economy class. Very representative dictator attitude. Your food choices on the flight were absolutely disgusting. Austria having such high standards of food in your country but on your national airline is far from represented. At displaying my view to my husband a male member of your crew, with whom I was not addressing decided to abruptly and with a irritable tone to tell me to order a special meal, not once but twice he did this. I am not a once off traveller and I am married to a pilot. So I more than understand the airline issues but the attitude he and your young lady members displayed was sincerely revolting!

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5. Carol Traxler on April 11, 2017

   I tried to print our boarding passes, after indicating that I wanted to PRINT the passes. There was no PRINT button. The only way to exit the page was to LEAVE the page, but no boarding pass was shown to print, and no pass was sent by email. This may be a serious problem with the web page.

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6. Thomas Prodromou on July 26, 2016

   Hello and good morning,

   As a STAR ALLIANCE Gold Member for more than 5 years I have to tell you that some days ago I used for very last time your company. It is unacceptable in so many times that I have used your company not to give any miles for your flights saying that the booking class is not entitled for miles. You are the only one company from STAR ALLIANCE that is not giving miles for its flights. I will never use again your airline even i have to spend some more money for my tickets.

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7. Chuck Harris on May 10, 2016

   I flew from the USA to Budapest on Austrian Airlines with a round trip ticket. Now their website will not recognize my return flight information and there is no live representative to speak with. It appears that I will need to cancel a day of sightseeing in order to go to the airport ticket counter in order to speak with a live person.

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8. Elizabeth Archibald on October 22, 2015

   Hello,

   I have booked a flight for Salzburg to Vienna online and I was just enquiring about check in and boarding passes. will tickets be sent to me at some point or will I receive an email with my flight passes on them?

   many thanks

   Elizabeth Archibald

   Reply
9. Rhonda Lizewski on October 12, 2015

   Dear Austria Airlines,

   It is with great pleasure that I would like to thank you for the opportunity to visit the most beautiful city of Vienna. I would also like to thank you for saving our lives. It may seem to some as hyperbole, but I don’t think so. Because of your diligence and professionalism you found a mechanical problem with our flight to Cairo. And in finding it and fixing the problem on the ground, you saved us from the possibility of a harrowing experience in the air. I will now count on Austria Airlines for their attention to safety. Additionally we were blessed with an overnight stay in this historic and energetic city. Most travelers may look at this as an inconvenience or a hassle, but I am so happy I must thank God for another day; and thank you that it was here in Vienna.

   Best Wishes for SAFE and happy travels,

   Dr. Rhonda Lizewski

   Ad Majorem Dei Gloriam

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10. Kaihan Strain on May 22, 2013

    My sister and I (Kaihan Strain & Shahrzad Naderi) made a round trip from Luxembourg on May 15 Florence (itinerary No.155771835350) .
    We had few major problems which all started because of allowing only 30 minutes between our flights in Vienna.

    Before landing in Vienna, we told the hostess that we only have 30 min. to get to our next flight. She did not understand why so little time, but checked and said you will be ok.

    After landing and getting into bus we all were taken to one end of the main building, no wheel chair available, we had to go as fast as possible to gate “F” to board – the other end of the building- a long long distance away. By the time we got to gate F the plane had left and we lost our connection.

    After long argument with the clerk, we were booked for an 8:00 p.m. flight.

    1- That meant we got to Florence at 10:30 p.m. instead of 2:30 p.m. — loosing one whole afternoon of our precious short visit

    2- Then because of that confusion, our luggage did not make it. We got to the hotel at around 12:00 midnight without any basic needs.

    3- The taxi from the airport charged us 65 Euro (instead of normal 25 which we fund out later) because of what he claimed that late at nights fee gets to be much higher.

    4 – Our next full day in Flo. which was scheduled to be full of sightseeing turned out to be spent partly trying to find shops to buy our basic needs (see the list below).

    5- Finally the luggage did arrive late on Thursday and could not be delivered then (there was no use at that time anyway since we were leaving on Friday at noon). So we lived three days without our things.

    I know definitely that we need to be reimbursed for what we bought, which we tried to minimize – no clothing or walking shoes – but I am not sure what your policies would allow for other things such as loss of time and inconveniences.

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11. avishai on May 24, 2012

    Hello,

    I have a flight from Berlin via Vienna to Tel Aviv on July 24 2012 07:30am flight # 274. From which airport in Berlin is it leaving?

    Thank you!

    Avishai Nemirovsky

    Reply