Contact Austrian Airlines: Find below customer service details of Austrian Airlines, including telephone and address. You can reach the below contact for new flight booking, cancellation, refund, baggage claim, cheap airfares, deals or other queries on Austrian Airlines. Besides contact details, the page also offers information and links on Austrian Airlines services.

Austrian Airlines Head Office
Austrian Airlines AG
Office Park 2, Postfach 100
1300 Wien-Flughafen
Email: [email protected]

Austrian Airlines Customer Service
+43 (0)5 1766 1000
+43 (0)5 1766 1001

Worldwide Support

1-800-843-0002 (toll free)

0870 1 24 26 25
+43 (0)5 1766 1061
+44 (0)870 000 0123
+44 (0)161 489 8995

+43 (0)5 1766 1061
1300 655 727
+61 2 9367 3888

(+375 17) 2 900 900
+375 17 279 15 29

+32 2 642 25 (79)
+32/2/723 64 55 or 57 or 60

02/ 806 0000
02/ 806 0001
(+3592) 937 3133

+1 416 961 4500 or
1 888 450 0088

Phone: (+86) 4008 810 770
[email protected]

020-795 9010

0820 816 816
0820 816 816


1800 102 5838

Reservation Telephone: 03-5135387
+972-3 9754050

+39 02 89 63 42 96
[email protected]

0120-961-786 (Free Dial)
03-4455-6407 (from overseas)

+7 (495) 995-0-995
+7 495 795 35 21

902 551 257

0770- 82 73 73
08-611 59 30

(+41) 044286 80 87
(+41) 022 799 38 36

(+90) 212 354 88 67

Tel: (+971 4) 2941403
Fax :- (+ 971 4) 2959343

Baggage Help
To report your lost or damaged baggage click here

To check-in online click here. Web check-in is available from 24 hours up to 1 hour prior to departure.
To check-in through mobile visit the website from your mobile phone.

Flight Status
To check Austrian Airlines flight status online click here

Flight Schedule
To check flight schedule online click here

Miles & More
Miles & More is the frequent flier program of Austrian Airlines. You can earn miles every time you fly with Austrian or its partner airlines. To register to the program click here

Baggage Information
Hand Baggage: Economy Class passengers can carry 1 item weighing up to 8 kg. Business Class passengers can carry 2 items with the first weighing up to 8kg and second up to 4kg.
Checked Baggage: Economy Class passengers can carry up to 20kg while Business Class passengers can carry up to 30kg.

About Austrian Airlines
austrian-airline-pictureAustrian Airlines was founded in the year 1955 and is the national carrier of Austria. Austrian along with its partners Lauda Air and Austrian arrows serves 130 destinations worldwide. In the year 2010, the Group carried approximately 10.9 million passengers. Austrian operates from its main hub at Vienna International Airport. The airline is a member of the Star Alliance. Incidentally, German airline Lufthansa purchased Austrian Airlines in September 2009.


Austrian Airlines Destinations
Austrian Airlines flies to Belfast, Edinburgh, London, Amsterdam, Brussels, Paris, Stuttgart, Frankfurt, Cologne, Hamburg, Prague, Copenhagen, Oslo, Krakow, Minsk, Moscow, Astana, Vancouver, Calgary, Toronto, Boston,  Nashville, Ottawa, Las Vegas, Seattle, Chicago, Houston, Mexico City, Dublin, Madrid, Barcelona, Rome, Berlin, Tehran, Beijing, Osaka, Nagoya, Tokyo, Sendai, Sapporo, Hiroshima, Bangkok, Ho Chi Minh City, Singapore, Kuala Lumpur, Melbourne, Sydney, Auckland, Dubai, Mumbai, Delhi, Cairo, Male and more.

This article has 9 comments

  1. Tatiana Reply

    On 18Dec,we had a booking from Munich via Vienna to Minsk.
    At check-in in Munich the flight was first late half a Hour, the Gate Agent did not bother much to announce the departure, maybe it was unknown to her yet,.
    We were concern that our departure from Vienna will not be happening with 30 Minute connection,.
    Needless to say we had no I repeat no help what so ever to be rebooked with Lufthansa as they operate a few more Flights from Frankfurt to Minsk,they just refused to look even at our reservation one time,.Of course arriving late in Vienna my Relatives missed the flight and were rebooked to SVO with delays again and long wait in SVO to Minsk, about the Luggage of course it is lost in unknown Place, here we were up at 03:00 and arrived finally at 02:00 in Minsk,.Of course Weather is a factor, but the unfriendliness and unprofessional Employees of Austrian Airlines demonstrated the most negative attitude toward my Relatives,.
    This was the first time and it be the last time,we stay with Lufthansa even they are Partner’s but they take care at least when Customer’s want to be rebooked accordingly,.
    Shame on you Austrian,


  2. Paulette Donian Reply

    Just flew on your airline from Austria to Hong Kong, OS067. I was appalled by your crews attitude in economy class. Very representative dictator attitude. Your food choices on the flight were absolutely disgusting. Austria having such high standards of food in your country but on your national airline is far from represented. At displaying my view to my husband a male member of your crew, with whom I was not addressing decided to abruptly and with a irritable tone to tell me to order a special meal, not once but twice he did this. I am not a once off traveller and I am married to a pilot. So I more than understand the airline issues but the attitude he and your young lady members displayed was sincerely revolting!

  3. Carol Traxler Reply

    I tried to print our boarding passes, after indicating that I wanted to PRINT the passes. There was no PRINT button. The only way to exit the page was to LEAVE the page, but no boarding pass was shown to print, and no pass was sent by email. This may be a serious problem with the web page.

  4. Thomas Prodromou Reply

    Hello and good morning,

    As a STAR ALLIANCE Gold Member for more than 5 years I have to tell you that some days ago I used for very last time your company. It is unacceptable in so many times that I have used your company not to give any miles for your flights saying that the booking class is not entitled for miles. You are the only one company from STAR ALLIANCE that is not giving miles for its flights. I will never use again your airline even i have to spend some more money for my tickets.

  5. Chuck Harris Reply

    I flew from the USA to Budapest on Austrian Airlines with a round trip ticket. Now their website will not recognize my return flight information and there is no live representative to speak with. It appears that I will need to cancel a day of sightseeing in order to go to the airport ticket counter in order to speak with a live person.

  6. Elizabeth Archibald Reply


    I have booked a flight for Salzburg to Vienna online and I was just enquiring about check in and boarding passes. will tickets be sent to me at some point or will I receive an email with my flight passes on them?

    many thanks

    Elizabeth Archibald

  7. Rhonda Lizewski Reply

    Dear Austria Airlines,

    It is with great pleasure that I would like to thank you for the opportunity to visit the most beautiful city of Vienna. I would also like to thank you for saving our lives. It may seem to some as hyperbole, but I don’t think so. Because of your diligence and professionalism you found a mechanical problem with our flight to Cairo. And in finding it and fixing the problem on the ground, you saved us from the possibility of a harrowing experience in the air. I will now count on Austria Airlines for their attention to safety. Additionally we were blessed with an overnight stay in this historic and energetic city. Most travelers may look at this as an inconvenience or a hassle, but I am so happy I must thank God for another day; and thank you that it was here in Vienna.

    Best Wishes for SAFE and happy travels,

    Dr. Rhonda Lizewski

    Ad Majorem Dei Gloriam

  8. Kaihan Strain Reply

    My sister and I (Kaihan Strain & Shahrzad Naderi) made a round trip from Luxembourg on May 15 Florence (itinerary No.155771835350) .
    We had few major problems which all started because of allowing only 30 minutes between our flights in Vienna.

    Before landing in Vienna, we told the hostess that we only have 30 min. to get to our next flight. She did not understand why so little time, but checked and said you will be ok.

    After landing and getting into bus we all were taken to one end of the main building, no wheel chair available, we had to go as fast as possible to gate “F” to board – the other end of the building- a long long distance away. By the time we got to gate F the plane had left and we lost our connection.

    After long argument with the clerk, we were booked for an 8:00 p.m. flight.

    1- That meant we got to Florence at 10:30 p.m. instead of 2:30 p.m. — loosing one whole afternoon of our precious short visit

    2- Then because of that confusion, our luggage did not make it. We got to the hotel at around 12:00 midnight without any basic needs.

    3- The taxi from the airport charged us 65 Euro (instead of normal 25 which we fund out later) because of what he claimed that late at nights fee gets to be much higher.

    4 – Our next full day in Flo. which was scheduled to be full of sightseeing turned out to be spent partly trying to find shops to buy our basic needs (see the list below).

    5- Finally the luggage did arrive late on Thursday and could not be delivered then (there was no use at that time anyway since we were leaving on Friday at noon). So we lived three days without our things.

    I know definitely that we need to be reimbursed for what we bought, which we tried to minimize – no clothing or walking shoes – but I am not sure what your policies would allow for other things such as loss of time and inconveniences.

  9. avishai Reply


    I have a flight from Berlin via Vienna to Tel Aviv on July 24 2012 07:30am flight # 274. From which airport in Berlin is it leaving?

    Thank you!

    Avishai Nemirovsky

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