Contact American Airlines: Find below customer service information of American Airlines, including its phone and address. Besides contact details, the page also offers information and links on services of American Airlines. You can reach the below contacts for new booking, cancellations, refunds, baggage claim, cheap airfares, deals and other queries on American Airlines.

American Airlines Head Office
4333 Amon Carter Blvd.
Fort Worth, Texas 76155-2605
United States

Mailing Address
P.O. Box 619616
DFW Airport, TX 75261-9616
Main Phone 817-963-1234

American Airlines Customer Service
English 1-800-223-5436
Spanish 1-800-228-8356

Flight Bookings/Reservations
English: 1-800-433-7300
Japanese: 1-800-237-0027
Chinese: 1-800-492-8095
Spanish: 1-800-633-3711

If you are calling from outside USA, click here

AA Ticket Refunds
Phone: 1-918-254-3777

American Airlines Passenger Refunds
P.O. Box 200025
El Paso, Texas 88520-9905

Delayed Baggage
Phone: 1-800-535-5225
To check your bag status online click here

Technical Support

From the U.S. or Canada:

From the United Kingdom:
0844 4997300

From other locations:

Baggage Customer Service

Phone: 1-800-535-5225 (US) or 1-800-866-4010
Phone: 1-972-425-5240 (international)

American Airlines
Central Baggage Service
P. O. Box 619613 MD1322
DFW Airport TX USA 75261-9613

Admirals Club Contact
Phone: 1-800-237-7971 or 817-963-6100
Fax: 817-963-6015

AAdvantage Customer Service
Phone: 1-800-882-8880 (U.S. or Canada)
Phone: 1-817-799-2500 (international)
Fax: 1-817-963-7882

Flight Status
To check your flight status online click here

American Airlines allows you to check-in online, through mobile, or from the self-service check-in machines.

For online check-in click here
For mobile check-in click here

One bag carry-on: No charge
Size: 45 in/114 cm (carry-on)
Charges may apply for excess baggage.

– Admirals Club® Lounges: American Airlines has over 40 Admirals Club lounges worldwide.
– Flagship LoungeFlagship Lounge®

Earn AAdvantage miles when you fly on American Airlines or any of the participating airlines. And members can redeem miles for flights to almost 950 destinations worldwide. You can also purchase miles and even gift to a friend or family member. To join click here

About American Airlines

american-airlinesFounded in the year 1930, American Airlines is one of the largest airlines in the world that has its network throughout Middle East, Europe, North America, Far East, Oceania, Africa and Asia/Pacific. The airline has its headquarter in Fort Worth, Texas. American Airlines, which was formerly American Airways, Inc., was born with the consolidation of more than 80 small airlines into The Aviation Corporation.

American and its regional airline affiliates, American Eagle and the AmericanConnection airlines, serve approximately 250 cities in over 40 countries with, on average, 3,400 daily flights. American Airlines has over 88,500 full-time and part-time employees worldwide. In 2009, American carried approximately 85.7 million passengers

American Airlines has its hubs at Dallas/Fort Worth International Airport; John F. Kennedy International Airport; Los Angeles International Airport; Miami International Airport and O’Hare International Airport. In 2010, last year, American Airlines was listed at #120 on the Fortune 500 list of companies.

AmericanAirlines, American Eagle, AmericanConnection,, We know why you fly and AAdvantage are registered trademarks of American Airlines, Inc.

This article has 9 comments

  1. Juliana Hughes Reply

    I submitted a claim and documentation in Sept. for expenses incurred in Italy due to delayed baggage and have not received a response. Phoning to check on the status of my claim resulted in being put on hold for over 30 minutes. The next time I called and was connected to another number, the mail box was full so I was unable to leave a message. I need a resolution in writing so I can pursue another avenue for reimbursement.

  2. Evelyn Mathur Reply

    My son and his bride were to leave on their Hawaiian honeymoon from the Lubbock , TX airport on American Airlines at 6:00 am 6/24/14. TSA was short staffed and the line at security wrapped around the inner building. My son, who worked at that airport during college, said he had never seen such a line, not even for Christmas.. They arrived at the gate 7 minutes before flight time and were told they had needed to board at least 10 minutes before flight time. They were denied access to the plane as they observed the pilot come from the restroom and board the plane. Contrast that to his sister’s flight home at the same time with Southwest Airlines. The pilot thanked the passengers for their patience as they boarded the final passengers who had been delayed at security. He said at that time of day, there would be no problem making up those few minutes. My son and daughter in law were told there were no connecting flights for the rest of the day and that they may not be able to get out the following day.. Their flight from Dallas was to leave after 10:00 am, some airline could surely have gotten them there in time for that flight. Their travel agent has them on an 11:55 am flight today (6/25/14). During the most joyous time of their life, you needlessly broke my children’s hearts!

  3. Denis Dextraze Reply

    I need an AA E-mail address to answer the following question. “We own a house in Canada and one in Uruguay. We would like to use AA service to go back and forth once a year. AA has connecting flights through Miami and NYC. Is there a transit section in either airport where you are not processed through U.S. immigration to catch your connecting flight? My wife is a resident of Uruguay and has a multiple entry visa for Canada but her passport is Cuban.”

  4. Janet Reply

    My husband and I had a flight on Feb. 13 on Flight 510 from Phoenix, AZ. to Chicago,IL. We were both seated in first class. We both commented on what a wonderful stewardess we had on this flight. From the minute we got on the plane until it landed she was attentive to the needs of everyone in first class. She was so pleasant and we could tell she really enjoyed her job. It is people like her that make the flighting experience most enjoyable.

  5. anna Reply

    We were un packing our suitcase and got out MY IPAD and it was shattered ( screen ) and what should I do I might sue

  6. Beata Reply

    On the 7th of January 2012 I took flight AA 162 from HAWAII to LOS ANGELES AA 2400 to DALLAS to BALTIMORE AA 1678 then to my final destination – Afghanistan. Upon my arrival in Baltimore on 8 January 2012 I picked up my bags and noticed that part of the content was missing -which was a full set of my sleeping bags. I claimed it immediately with American Airlines Claim Department. Called the department same day on the 8th January 2012 to follow up on my missing items but nothing was found. I made one more phone call on the 11th Jan 2012 from Mannas.

    Please let me know what is the status on my claim?

  7. Jayesh Sheth Reply

    Dear Sir,

    Kindly look into the matter, I presume that this is from some con man.
    I received the below mentioned email from From: “American Airlines”

    Dear Customer,

    ELECTRONIC 376948076
    DATE & TIME / DECEMBER 10, 2011, 12:54 PM
    TOTAL PRICE / 284.32 USD

    Your bought ticket is attached to the letter as a scan document.
    To use your ticket you should print it.

    Thank you for your attention.
    American Airlines. “

  8. Ningyu Zhao Reply


    My name is Ningyu Zhao. I took the flight of American Airlines from Shanghai, China to Los Angeles on June 24. I arrived in LA and passed though the U.S. custom and CBP office around 7pm. I was asked to talk to an CBP officer in the Admissibility Review office right beside the U.S. immigration checkpoint and the luggage area. After I was cleared and went to take another flight from LA to Boston at 10pm, I forgot to take one of my luggages outside the CBP Admissibility office. It is a red luggage with two wheels and one handle. I have my laptop, earphone, clothes, a few documents and degrees with my name on them. I carried it on the plane, so there is no name tag on it. I contacted the CBP office and immigration checkpoint at LA. They said they usually turn the luggage to the airlines. Would you please help me locate and find my luggage?

Leave a Comment

Your email address will not be published. Required fields are marked *