Contact Airtel Punjab – Find below customer care details of Airtel in Punjab for prepaid or postpaid mobile queries. You can also contact the same for new connections or complaints on Airtel services.


– If you are calling from Airtel mobile, call 121 for queries like Scheme/Bill Plan/VAS Information.
– For complaints or service call the toll free number at 198.
– If calling from any other number dial 9815012345 for Postpaid and 9815098150 for Prepaid.


Bharti Airtel Limited ,
C-25 , Industrial Area , Phase -2 ,
Mohali . 55

Airtel Customer Care Phone

Toll Free: 1800 102 002 (accessible only from Airtel fixed line and Mobile phones) or 0120- 4319696 (accessible from any fixed line and Mobile phones)

Recharge Prepaid

To recharge Airtel prepaid number click here Airtel Recharge. You can even call 543219 (toll free) for the same.

Airtel Postpaid Bill

To pay your postpaid Airtel bill click here. you can even call 543219 (toll free) for the same.

About Airtel

Airtel was founded by Sunil Bharti Mittal in the year 1995. It is a leading telecommunications company with operations in 19 countries across Asia and Africa. With over 207 million subscribers, Airtel today is India’s largest cellular service provider and fifth largest mobile provider in the world. Airtel offers mobile voice & data services, fixed line, high speed broadband, IPTV, DTH, turnkey telecom solutions for enterprises and national & international long distance services to carriers. For more details on Airtel products click here.

This article has 28 comments

  1. Harbinger Kaur Reply

    I opted for a Rs 199 plan on 24 Jan. Since it was a new plan as such I thought that there us no balance in my account as there was no display. Accordingly I have charged my phone with Rs.399. On enquiry I was told that there is no display for this plan. As such I shall request you to adjust my earlier plan or adjust accordingly.

  2. Vijay Kumar Sharma Reply

    Network of airtel has gone down these days. In my house, there is no network, we have to come out on the road to make a call or to listen a call. Yesterday I have lodged a complaint, they have assured that problem will be sorted out within 72 hours. If there is no improvement, we will be constrained to shift from airtel to some other service provider.
    Hope our long association with airtel is kept alive.

  3. Aman Brar Reply

    My call is being transferred to customer care executive but nobody is picking up the call and certain balance is being deducted each time I place a call. Isn’t it the duty of customer care executive to pick up the call without taking much of the time.The company needs to manage the customer care services well.

  4. Koul Reply

    Despite a number of times for stopping of Caller Tune from my prepaid mobile no. 896819****3, no heed is being paid to my requests so for. Once again it is requested to STOP Caller Tune from my No. 896819****, failing which I will be forced to file a suit in the Consumer Court and consequences there upon will be of the Company.

  5. Naveen Mehta Reply

    I am using airtel prepaid number xx. Regularly some amount is being deducted from my airtel connection. I tried to contact and register my complaint but the customer care does not listen at all.I am totally frustrated.And all the customer care nos including 121 doesn’t give us option to talk to the customer care officer neither the option to De-activate the services which were not requested.

    They started service/ internet without taking any permission/feedback from me and their customer service representative never answers your call. From last 1 week am struggling to contact them but is unsuccessful. I am experiencing so many problems but there is no one to hear me.

  6. Sukhraj Gill Reply

    Airtel customer service sucks. I am a new person to join airtel but my experience with airtel so far is annoyable. There customer service representative never answers your call. From last 1 week am struggling to contact them is unsuccesful. I am experiencing so manu problems but there is no one to hear me. Am quiting airtel soon.


    I had taken mobile internet Rs. 147 pack in the month of december 2012.
    Yesterday I had recharged for Rs. 98 as required for internet usage & Rs. 350 for calls usage.

    Rs. 147 were deducted from for internet pack whereas I have separately recharged for internet. I have called 121 customer care executive (Ref. no. is CBDMO 20102334468).

    I do not require both packs (Rs. 147 and Rs. 98) at a time. Please refund one of the amount for calls usage.


  8. surinder singh Reply

    I am prepaid subscriber of Air tel for the last many years but their customer care service is very poor..I am trying for the last three hours to approach them but in vain. I have been charged for the data service which I have never requested .Earlier too, many times charges were deducted for which now request was made(My mob No. 098727-76223).Should I hope that they will look into the matter.

  9. PRANOY SOOD Reply

    My mobile bearing airtel prepaid no. 09876350767 was lost on 17-10-2012 at Jhakri Distt. Shimla Himachal Pradesh. The matter has also been registered with Police Station Jhakri against Sr.No. 126 dt. 18-10-2012 for investifation. It is therefore, requested to kindly get the above sim locked immediately to avoid any missuse

  10. Mathan Reply

    very very poor service…everytime they activate a service on my no. and deduct my balance. When i asked a customer care officer about this, he used a very very vulgar language. So my whole family has decided to disconnect the service and to take legal action against the offender.Is this the service you are providing your customers.

  11. Anil Kumar Roy Reply

    I applied for group mob connection and it was activated in Mar 12 due some reason registration was failed could you please activate again.

  12. yashnak syal Reply

    Dear airtel,

    I am using your services from past 10 to 12 years…
    Not just me, my whole family is using airtel services… But this time I had a very very very bad experience from your side..
    My punjab number which am using for over 4 years has been sold off by your company. I was just away for 20 days. This demands a clear explanation. I am very possessive about my numbers, I need my number back badly.

  13. MADHU Reply

    i had a number xx in my name but had discontinued it after paying all the bills received by me.however later airtel started correspondence with me requiring me to pay another rs.5501 and they did not provide me any bill for this.finally airtel seems to have handed over the case to their lawyer and i had to pay the amount of 5501 under duress. now i demand from you the bill against which this payment of 5501 has been demanded and taken from me.
    look forward to your urgent response.
    madhu bala gupta

  14. pallavi Reply

    I am very disappointed by Airtel customer care servies…it automatically subscribes me to services I dont need and charges me for that.

  15. kuldeep Reply

    I want to stop a message pack services. I had dialed *555# too many times but it doesnt work.

  16. preet Reply

    very very poor service…everytime they activate a service on my no. and deduct my balance. When i asked a customer care officer about this, he used a very very vulgar language. So my whole family has decided to disconnect the service and to take legal action against the offender.Is this the service you are providing your customers.

  17. Nadim Reply

    Dear Sir,
    I want to Change My Conecction From Prepaid to PostPaid Please Contact Me My no is xx

  18. nilam Reply


    On 23rd Jan2012; i recharged for ‘rs 58″ for ISD rates (1paise/sec for 300 min) .Still I am being charged Rs 6.50/min.this is happening 3rd time to me in last 3 mnths;everytime i have to go and fight with customer care office to get my money back.
    Please give me a call.


    • Tina Reply

      Airtel customer service is shocking..tried to call. 121 and 198 so many times to discontinue the ring tone service. For a long time I was on hold. No one answers the phone. Sad service.

  19. harsharanjit kanda Reply

    sir i have my mobile number xx from last few days some services are automatically activated on this num. now i m receiving msg. from 53636 in hindi. please stop this service.

  20. Naresh kumar Reply

    I received a msg from 54321 saying thankyou for using Airtel live tv you have been charged Rs 150. I did not subscribe for the service. The 121 executive disconects the phone while calling. Pls look into the matter.

  21. Anil Reply

    1. I have problem in SMS sending service from few days. Airtel help line no also blocked from my no. I also tried calling from another number, but dint help.
    2. Second problem: My hello tune was set to “PTUNE but after some days it automatically changed to song “Sheesha Yaar da”. Plz help me as soon as possible.

  22. deepak Reply

    I am using airtel no xx of chandigarh in dehradun. I have taken a roaming plan of Rs. 43 for this, but it is not yet activated or there is some other problem, due to that full charges are deducting from my account. I have tried ur customer care no. 9815098150, but that is also not connecting. Kindly look at the matter as early as possible.

    • CCC - Sam Reply

      you could place a complaint on the same..please try again calling the customer support

  23. Alpna Reply

    I recharged my phone through easy mobile recharge. I recharged for Rs 100 through my bank account. Money has been deducted but I have not got it on my mobile.

  24. Pargat Reply

    Hello my mobile no is 9915865300 from punjab
    my call rates not decrease 121 and 198 said to me your call rates are going normal but still not
    kindly give me my benefit which you commit with me at last.

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