Contact Airtel Kolkata – Find below customer care details of Airtel in Kolkata for prepaid or postpaid mobile queries. You can also contact the same for new connections or complaints on Airtel services.


– If you are calling from Airtel mobile, call 121 for queries like Scheme/Bill Plan/VAS Information.
– For complaints or service call the toll free number at 198.
– If calling from any other number dial 9831012345 for Postpaid and 9831098310 for Prepaid.


Bharti Airtel Limited – Enterprise (Corporate)
6-Hungerford Street ,
Regency Building 4th Floor,

Airtel Customer Care Phone

Toll Free: 1800 102 002 (accessible only from Airtel fixed line and Mobile phones) or 0120- 4319696 (accessible from any fixed line and Mobile phones)

Recharge Prepaid

To recharge Airtel prepaid number click here Airtel Recharge. You can even call 543219 (toll free) for the same.

Airtel Postpaid Bill

To pay your postpaid Airtel bill click here. you can even call 543219 (toll free) for the same.

About Airtel

Airtel was founded by Sunil Bharti Mittal in the year 1995. It is a leading telecommunications company with operations in 19 countries across Asia and Africa. With over 207 million subscribers, Airtel today is India’s largest cellular service provider and fifth largest mobile provider in the world. Airtel offers mobile voice & data services, fixed line, high speed broadband, IPTV, DTH, turnkey telecom solutions for enterprises and national & international long distance services to carriers. For more details on Airtel products click here.

This article has 19 comments

  1. Mohammed Khurshed Reply

    Hi Team,

    I have recharged my mobile no 9903633807 with Rs: 448 on 07.02.2018 and having promo of getting 1.4 GB per day for usage.But my internet connection is not working at all Though I have vodafone connection too but is working fine.

    Please do the needful else I will raise the concern in consumer forum.

  2. aravind shankar Reply

    My airtel number, i recharged on 4th jan using paytm. The recharge money got deducted but balance not reflected and i am not able to make any calls. Seems airtel has no responsibility or ownership for the issues faced by customers. We are unable to get in touch with customer service. I feel totally at loss.

  3. Ram Ganguly Reply

    I have been desperately trying to talk to you but in vain.Direct conversation over telephone with your customer care have virtually been blocked .I am interested to know about your data plan. How do I know?

  4. prabir basu Reply

    it is ridiculous to find that your representative at Airtel store near Golpark, Kolkata, West Bengal charging and taking money from customers without receipt for porting mobile numbers of other network to Airtel. I would expect your fast reply in this regard.thanks.


    It has become ridiculous that even after sending continuous mail to Nodal Officer till now your office has not sent any bill pertaining to net connection no.7604072281 for the month of October,2017. Whenever I am calling customer care they are just giving false assurances. Your office can send message alert, your office can send promo details to mail ID but sending bill they are not getting my mail ID. It is not first time every month your team doing this type of drama. Now time has come for Airtel team to rethink on their customer services which has become worst.

  6. Pankaj Pradhan Reply

    I just spoke to one of your CCE in Kolkata. I have been a sincere customer of Airtel for over 5 years now and the best thing is that I don’t have to call up the customer care because I don’t have any reason to!! Its absolutely trustworthy but coming to the point… I have subscribed to the daily internet plan @ Rs.5/day which provides me 30 MB of data daily. My Airtel account has been charged for the same this morning and whatever surfing I’ve done till half an hour back was showing in my internet data account. I recharged my main account balance with balance of Rs.50 at around 8:45 pm today and the available talk time provided to me was approx. Rs.41… I logged in to my Fb as usual and instead of deducting my data used from the internet balance, my main balance is showing 0.00 which is very unlikely as I haven’t been using internet almost the entire day! I spoke to Subrato Sing and Smita Talukdar who were absolutely rude and I couldn’t refrain myself from using profanity against them. It was really pissin off experience and what disappointed me the most is that they didn’t even bother to try and find out what was the reason behind it… They denied to refund my money without even trying to know if it was an error from their end… I would like to have someone responsible for all this from Airtel to call me at my number @ 9547143917. If this is the kind of customer satisfaction that you guys provide then I’m really sorry to say that it was way below the expected mark. Kindly take appropriate steps to ensure action taken against these guys. Also a few day back when I called up the customer care to have some information on data plans, the guy who spoke to me was drunk and he could hardly speak! When I asked him to let me speak to one of his seniors, he kept me on hold for almost 6 mins and then disconnected the call… I need some one to address to these issues at the earliest. I’m going to take this to the Consumer Court and trust me you guys are not gonna like it at all.

    Pankaj Pradhan

  7. Barun Banerjee Reply

    Dear Sir,
    I had applied for porting from Aircel to Airtel , vide Porting code no. DK 468212 dated 20-11-2012. This was done at Airtel Store at Baghajatin. The documents were submitted there, form filled up and a MNP SIM was given to me at a cost of Rs 25/- . I have received an SMS from AK-AIRFTA on 05-12-2012 that my request for porting to Airtel has been received. Till now the porting has not been effected inspite of folowing up with Airtel Store, Baghajatin.

  8. Amit Reply

    I would like to discontinue the postpaid connection from today itself due to some unavoidable circumstances. I have been trying several times from day before yesterday ( from 16th Dec, 2012 ) to contact postpaid customer care no. However, after talking to them your customer representatives are saying please call to postpaid customer care no. These type of ridiculous communications are not at all accepted.

  9. Santanu Dey Reply

    I have been provided with a service that includes a free SIM and a monthly rental, which I do not want to use because of the false informations provided by your caller executives about the facilities. Kindly send some one from your end and take back the card. I have not opened it and it is still in the packet. Please answer within 24 hours

  10. sailen Reply

    I keep trying to cancel my Rs 11 for the weekly sms calls but the people concern ignore all my replies. Please help.

  11. M Prasanna Kumar Reply

    I have been receiving worthless pop-up messages on my mobile from the day I have taken airtel mobile prepaid connection. The messages ask me to click on ‘OK’ button to receive news, jokes etc for amounts in denominations of Rs. 3 and Rs. 5. I work in IBM India Pvt Ltd. I have also applied for a DND service but of no use. These messages are very irritating and do not allow me to work. My mobile no is 8583041409. Please look into this issue.

  12. R.Seshadri Reply

    What are the current rates of a new data card connection in 3G and 4G mode. Can you organise a customer service rep in Kolkata to call on and take me through the process of obtaining one for me. I can be contacted at xx.

  13. Avishek Gupta Reply

    The customer care service people are really worthless as they have no idea regarding the product and the way to treat a valuable customer. My balance was being deducted and for the said cause i made atleast 8 -9 calls to the customer care. 5 -6 calls were either disconnected in the middle of the call ( as the conversation was in english) or was told that the line is transferred to the senior concerned person. I was lucky that the calls ultimately reached the concerned person but even then the calls went disconnected in the middle twice and other the lady on the other side could not hear my voice.

  14. amit Reply

    I have airtel number xx, but this number is blocked i am not sending any SMS since last one year.

  15. Dinesh Reply

    My airtel prepaid number is xx. From yesterday I am getting a message “Sim card registration failed” upon inserting the sim in to my mobile set, please have a look on it and let me know.

  16. Sarah Reply

    Is there any Airtel recharge center at the Kolkata International or domestic airport? If yes then kindly let me know the exact location.

  17. Kashinath Nag Reply

    Customer Services, Airtel prepaid mobile;
    I have one SIM card of AIRTEL Kolkata(9163134540). Before I came to Pune about 3 months ago I asked some one to recharge Rs. 100/- to that no and it was done. To keep my mobile no active, I was used to call from that no only once in month as to avoid roaming charge. Last month I had about Rs 80/- in that but in this month MSG said, “there is zero balance and validity expired on May 11, 2011”. Please tell me what are to be done to keep/recover that no. alive.Now I am getting MSG that recharge for Rs.160/- and get TT of Rs.160/-. I am confused. Please advice.

  18. Sandip Majumder Reply

    Dear Sir/Madam,

    My mobile no is 9007334145. I have required my last six month in-coming & out-going call details along with call duration. kindly let me know how to get the same or coordinator person contact detail. But I have already spoke to Customer care they have said it is not possible to provide in-coming call details. but I have required Incoming & outgoing details. please help me ASAP.

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