Contact Airtel Jammu and Kashmir – Find below customer care details of Airtel in Jammu and Kashmir for prepaid or postpaid mobile queries. You can also contact the same for new connections or complaints on Airtel services.


– If you are calling from Airtel mobile, call 121 for queries like Scheme/Bill Plan/VAS Information.
– For complaints or service call the toll free number at 198.
– If calling from any other number dial 9906012345 for Postpaid and 9906099060 for Prepaid.


Bharti Airtel Limited – Enterprise (Corporate)
A-4, Sector 10 NOIDA

Airtel Customer Care Phone

Toll Free: 1800 102 002 (accessible only from Airtel fixed line and Mobile phones) or 0120- 4319696 (accessible from any fixed line and Mobile phones)

Recharge Prepaid

To recharge Airtel prepaid number click here Airtel Recharge. You can even call 543219 (toll free) for the same.

Airtel Postpaid Bill

To pay your postpaid Airtel bill click here. you can even call 543219 (toll free) for the same.

About Airtel

Airtel was founded by Sunil Bharti Mittal in the year 1995. It is a leading telecommunications company with operations in 19 countries across Asia and Africa. With over 207 million subscribers, Airtel today is India’s largest cellular service provider and fifth largest mobile provider in the world. Airtel offers mobile voice & data services, fixed line, high speed broadband, IPTV, DTH, turnkey telecom solutions for enterprises and national & international long distance services to carriers. For more details on Airtel products click here.

This article has 17 comments

  1. Owais Reply

    I am from Anantnag J&K. My humble request is that you improve your services in this region. We are using airtel from last 6 years and i was personally very much satisfied with airtel. From last one month we are facing serious problems like no network coverage and we are unable to use mobile internet facility in this particular area. When we use mobile internet it takes approx half an hour to activate the gprs connection. In spite of making several complaints on 121 and 198, our complaints are ignored every time and airtel never solves our problem. The main cause of this problem I think is because we are receiving the signal from a tower (Rahoo) which is very far from us and the tower nearer to us does not provide us the signal.

  2. vinita chandnani Reply

    Why is it not possible for me to send SMS to a friend based in Jammu? I neither can send nor receive any messages from that region.

  3. Ashish Reply

    I am from akhnoor town (Jammu) and the service of airtel here is negligible. Please do something to enhance the service of Airtel by providing a RTT or full tower in main akhnoor town.

  4. Narinder Kumar Reply

    Your pre paid customer service is very poor. The phone calls of customers are not being entertained by your customer care representatives. Dialing 121 yields no result vis-a-vis talking to CCR but Only listening to attractive offers.

  5. Suresh Patel Reply

    I have Air tel Blackberry mobile. Will it work in Kashmir during my vacation this summer?.

  6. atif Reply

    I want to talk to the customer care directly..but their IVR system is all so confusing!!

  7. George Reply

    I am trying to reach my friend in Jammu on number xx. I did call and speak once last week. Now I cannot reach nor can my friend reach me. When I ring I can hear the standard call, songs, etc but the call never connects.

  8. Ankush sharma Reply

    Sir, i hv a complaint about the service provided by airtel in rural areas. 1- network signals are weak. 2- internet facility sometimes goes off 4 a long period. NOTE- Even the people of rural areas gave same amount 4 recharge as given by urban, then why not they enjoy the service correctly. if u start giving ur sim cards , then to give full network service is ur duty nd right of customer. plz solve this ?

  9. Karim Reply

    Dear sir your company has been hacked all around by tricks .There is no need of gprs packs now .I have recharged a internet pack of 97rs but my friend has downloaded opera mini mo free gprs on airtel and uses free gprs and now we are all using it free .Do something to block these tricks i am worried.

  10. Sarinya Reply

    I’m from Thailand. I bought one prepaid airtel no. in Delhi about a week ago and it works well. Now i’m traveling in Srinagar but my airtel prepaid no. is not working anymore. I’m going to Leh in next 2-3 days. Will it work well in Leh?

    B. regards

    • CCC - Sam Reply

      hilly interior areas it is always difficult to get network..

  11. imtiyazbhat Reply

    i have lost my sim card along with my cell phone bearing no ***i have already been issued with another sim card earlier plz. guide for the activation of the same.

  12. avinash ahuja Reply

    i am going to jammu n kashmir for 10 days, kindly tell me,will my prepaid number work there????
    or postpaid

  13. Suraj rakwal Reply

    Sir, i am using my airtel no. since airtel launched in j&k. It was post paid no. then. I changed to post paid and deposite my docs. When prepaid services resumed i again deposited the docs. I have deposited doc more than 5 times. My documents are the same how can i provide you the documents which is as per govt. Instruction if election commision has not issued me new valid id card despite the fact i have applied fo r it two times and also voted in MLA & panchayat election.

  14. Riaz Ahmed Reply

    Respected Sir/m
    I have deposited my documents at Bahu Plaza Jammu on 27 April 2011 for the activation of my mob no 9797573476 but my num is not going activate plz inform me about matter.


    Respected sir, i’ve been using Airtel prepaid number 9906672521 since 2005, upto 30th April 2011, But suddenly the company has blocked my number saying that registration has failed. For God sake tell me how iz it possible although i’ve been using this no. for 7yrs. And i’ve completed all the necessary procedure laid by the company.. Plz let me know wat to do.. We are very fed up:)

  16. Javid rashid Reply

    Sir i have requisted to change my service provider for my number ******90 but since last mounth your company does not give me the code.if nothing is done in next 24 hours i will go to the consumer court

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