Contact AirAsia – Malaysia: Find below customer care details of AirAsia ticketing offices in Malaysia. You can reach the below contact for new tickets, cheap airfares, cancellations, airline deals and other queries on AirAsia services.

AirAsia Malaysia Call Centre

+603 2171 9333 (Self Help Menu)
Operating Hours : 8am – 9pm (GMT+8)

600 85 9999 (Premium Customer Service Line)
Operating Hours: 7am – 7pm

AirAsia Malaysia Airport Stations

Alor Setar
Lot 20, Lapangan Terbang Sultan Abdul Halim
06200 Kepala Batas, Alor Setar, Kedah

Lot GL.14, Public Concourse, Terminal Building
Bintulu Airport 97000 Bintulu, Sarawak

Kuala Lumpur (Hub)
LCC Terminal, Jalan KLIA S3, Southern Support Zone
Kuala Lumpur International Airport 64000 Sepang,
Selangor Darul Ehsan

Kota Bharu
Ground Floor, Lapangan Terbang Sultan Ismail Petra
16100 Pengkalan Chepa, Kota Bharu, Kelantan Darul Naim

Kota Kinabalu
Ground Floor, Terminal 2, Kota Kinabalu International Airport
Old Airport Road, Tanjung Aru 88100 Kota Kinabalu, Sabah

Ground Floor,
Kuching International Airport 93756 Kuching, Sarawak

Kuala Terengganu
Lot No. 15 & 17, Terminal Building , Sultan Mahmud Airport
21300 Kuala Terengganu, Terengganu

Level 1, Labuan Airport Terminal 87008 Wilayah Persekutuan, Labuan

Langkawi International Airport 07100 Padang Mat Sirat, Langkawi

1st Floor, Miri Airport 98000 Miri, Sarawak

Lot 3, Departure Concourse, Penang International Airport
11900 Bayan Lepas, Pulau Pinang

Lot 1 & 2, 1st Floor, Terminal Building, Sandakan Airport
90719 Sandakan, Sabah

1st Floor, Main Terminal Building, Sibu Airport 96000 Sibu, Sarawak

FL 4, 1st Floor, Tawau Airport Building, Jalan Apas-Balung 91100 Tawau, Sabah

GL 13 Sultan Ismail Airport 81250 Johor Bahru, Johor

AirAsia Malaysia Sales Offices  – Contact the below addresses for booking new tickets or enquiries on cheap airfares and deals.

Kuala Lumpur
Plaza Berjaya, Lot G027B, Ground Floor, Podium Block, Plaza Berjaya,
No. 12 Jalan Imbi, Kuala Lumpur.

Kuala Lumpur
Dawood Tours & Travels
No 63 Tingkat Bawah Medan Bunus
Jalan Masjid India 50100 Kuala Lumpur
Tel : 03 26947767 / 03 26988767

KL Sentral
Lot 4, Level 2, Stesen Sentral Kuala Lumpur,
50470 Kuala Lumpur

Johor Bahru
Tune Danga Bay Johor Bahru,
Lot PTB 22819 Jalan Skudai, Mukim Bandar Johor Bahru,
80200 Johor Bahru

Kota Kinabalu
Lot G24, Ground Floor, Wisma Sabah,
Jalan Tun Razak, 88000 Kota Kinabalu, Sabah

Wisma Ho Ho Lim, Ground Floor, No. 291, Sub Lot 4, Jalan Abell
93100 Kuching, Sarawak

Ground Floor , Sublot 661B of Lot 354, Unity Centre Block 7
MCLD Jalan Miri Pujut 98000 Miri, Sarawak

Ground Floor, Kim Mansion, 332, Chulia Street, 10200 Penang

Ground Floor, Terminal 3, Sultan Abdul Aziz Shah Airport 47200 Subang, Selangor

TB228, Lot  5 Ground Floor,Istana Monaco Hotel, Jalan Bunga, Fajar Complex ,91000 Tawau, Sabah

About AirAsia

Founded in the year 1993, AirAsia is a budget airline that has its base in Malaysia. The airline was established with the dream of making flying possible for everyone. The airline operates from its main hub at  Kuala Lumpur International Airport. AirAsia currently flies to over 400 destinations in 25 countries, including Australia, New Zealand, China, India, UK, South Korea and Sri Lanka. Read More.

This article has 18 comments

  1. Tan Fen Lan Reply

    I had booked a return flight for 24 Nov 2016 from Penang to Kuala Lumpur on 22 Nov 2016 for my superior. My booking number was DHSWVW. I wish to highlight that I was unable to proceed with the booking as I was informed that the email address is invalid when I keyed-in both my superior and my email address. Due to urgency, I managed to proceed booking by using my colleague’s email address. For your information, I have no problem in booking with other airlines using my email address.

    Would appreciate if you could advise what’s gone wrong as I cannot forever using my colleague’s email address for booking flight with Airasia.

    Hope you can assist to resolve the issue so that such problem will not occur in future (As I need to book flight for my bosses and colleagues most of the time).

    Thank you.

  2. Meor Mohammad Fared Reply

    I’ve booked (MKIF4U)& paid for my flight ticket from Yogyakarta to Kuala Lumpur on 4 Apr 2016 (Depart 5:15pm, Arrive 8:45pm). However I’ve to change my flight a day earlier i.e. 3 Apr 2016, departure time remains 5:15pm.
    Can I change the flight date and much will be the charges. And how to do the changes. Tq

  3. Yogi Reply

    I need to change my flight scheduled Guangzhouz scheduled Monday 29 Feb 2016 to another date later.
    Also is it possible to change route?

    Unable to reach your customer service.

  4. arun Reply

    I’m flying from china through china Eastern airlines to malasiya and after I’m going to Chennai(India)in airasia flight. is there any problem in transit hours .i don’t have malasiyan visa. and I’m an transit period is 6 hours

  5. Alicia Yeo Reply

    I beginning to feel that Air Asia Airline phone service is the worst! The only phone number provided for customers is always busy!! What kind of stupid airline is Air Asia…customers are not able to reach them via phone ! Can AIR ASIA please explain what stupid lousy service you are providing?

  6. Teoh Si Ni Reply

    Hi AirAsia management,

    I would like to postpone my flight booking number FBCZQM due to MERS still spreading in Korea. May I know how to contact your team since I’m calling your service centre for few day but nobody pick up? So, what should I do? The flight in on September 2015. It’s almost three months time. I hope Airasia management would arrange the postpone date to next year without charges since the MERS is out of our control. We are total 8 persons go there. We do not hope our three generations got any problem at Korea. Thus, can AirAsia team do it for us? I hope can get your team reply as soon as possible. Thank you very much.

  7. Zai Osman Reply

    I need to contact your Sales of Ticketing Office in Subang Airport as I want to change my flight date. Want to know the charges for the change of date.Can I have the contact no. in Subang -Skypark Airport. Thank you.

  8. Janet Mathuri Reply

    I’ve used the public page to do my booking and I key-ed in an invalid email add and my Travel Itinerary with the payment details was sent to the wrong email add. Have waited hours to speak with the CS but to no avail. Please email my Travel Itinerary and my booking confirmation is H7JC4F and please email it to me ASAP. Thanks

  9. June Chew Reply

    The check in counter at Senai airport was closed when my maid arrived 45 minutes prior to departure time. Hence she was not able to check in her luggage and boarded the flight which has been checked in earlier via internet with only a 7 kg bag. She has paid for her excess luggages and would like to resend the same which consists of her Hari Raya gifts to her family and friends. Can you please enlighten me as your officer assured that the luggages can be sent as long as they are sufficient proof. Thank you.

  10. Alwi Reply

    How could I be compensated for my three hours flight delay. It happened on the 9th May 2014 at the new KLIA2. The delay caused me a loss of time and inconvenience. I was supposed to fly to Labuan at approx 1800 hours.

  11. Norhas Reply

    My booking no. is AY22TM. Flight to JB from KL on 25 June 2014 and I should fly in the morning. However, I forgot to change the time.
    What should I do now?
    I’m unable to reach your customer service.

  12. Grace Reply

    I was supposed to take the flight to Hi Chi Minh today 15/05/14, but I saw news there are protest in that city , may I know any chances for me to make a refund for my flight ticket or anything that Airasia will do for this unforseen matter? I am just inquiring, if there is a chance for anything benefit to consumer I will like to accept it. Thank you so much.

  13. Ervin Reply

    I do not know where to complaint online. No information on call center and staff on ground cannot answer. I am in Jakarta waiting for a 12AM flight, delayed from a 8:30 PM schedule. This is what you call a service? Are you guys pushing the 8:30 PM flight passengers to 12 AM because there are not that many of us? To what extent are you willing to be held liable? A simple sorry will not do. If Airasia is a reputable airline, you must have had another plane on standby in Jakarta. Or send a replacement plane from elsewhere. This is stupid. The stupidest thing ever.

    • Mabel Joy Do Ngou Reply

      This is very frustrating. I called them since morning to change my brother’s flight from KL to Sarawak. No answer at all! They must’ve put it at silent. A way to avoid getting calls from customer or trying to get more cash. My goodness

  14. najihah Reply

    Hi. Why my flight on 5th september 2013 to Langkawi from LCCT was re-scheduled? What should I do if I cannot choose any of the re-scheduled time given? What is credit shell?

    • Susan Reply

      If the title should be Mr I have selected Ms , can I change it ?what can I do .

  15. fazlini Reply

    I think this is a spam mail. Got this recently. Please investigate.

    Congratulation to you and your lovely household. This is to surely bring to your notice that you have been cleared The 2012 Air Asia Exclusive Special Bonus program’s Organizing Committee (L.O.C.) has already deposited your cheque…

  16. Nadya Sahari Reply

    i want to send a project proposal and needs to know to whom i may send the soft-copy and the email please.thanks

Leave a Comment

Your email address will not be published. Required fields are marked *