Contact of AirAsia in Indonesia

Comments

1. SC on November 18, 2019

   I called hundreds of times to your phone without any single answer. And the chat is also automatically answered by machine which didn’t help. Upgrade your customer service please.

   Reply
2. Yvonne Alexander Sharpe on July 10, 2015

   Hello, Despite being promised updates on the airport situation from Air Asia I have heard nothing. I waited on the phone to your office for 2 hours and no one answered. I understand you must be very busy but please send your customers an e mail at least to let us know what we can expect.

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3. Benz on January 9, 2014

   Customer service is very, VERY hard to reach. Live chat is often online or have a very long queue. Heck, I even need to queue for a long time to speak to your customer service officer using call center (which is not free, mind you). All in all, terrible service. Even 1/10 star is overrated, if I say so myself

   Reply
4. LORNA DIZON on April 8, 2013

   WHERE IS THE NEAREST BOOKING OFFICE HERE IN KEBON JERUK. i NEED TO REBOOK MY TICKET ASAP. THANKS.

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5. Lucy on April 5, 2013

   I flew with my whole family from SIN-CGK on Tue April 2nd on QZ8269. The female flight attendant working at the rear area of the aircraft was extremely unacceptably rude. She was saying as she waked away from me by saying in Indonesian, “you have been very rude”. She got me angry because she was so incompetent as a flight attendant. So inconsistent! My brother was not asked to leave the emergency seat as he had to moved from his original seat (that crew could not handle my family seating problem, which was very simple problem).

   That kind of comment made by her should have cost her job! That ‘s what my company would have done to her! For whatever reasons, she HAD no right to make that comment!

   That kind of flight attendant will bring the name of your airline down.

   But the rest of the flight attendants on that flight was very polite, EXCEPT HER!

   I really hope Air Asia do something about this particular flight attendant.

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6. Bali on January 10, 2013

   The good thing is airasia wants to be so on time. I really appreciate that, but, the bad thing is that somehow airasia reschedules the flight, it’s fine when it’s only one hour after or before, but when it comes to 4/5 hours before, it’s just really annoying. What do you think time means for us?

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7. Melanie on December 20, 2012

   The only positive thing to say about this airline is the ticket price (if you manage to find one at a discount rate). While booking a ticket online and checking-in, AirAsia tries to trick you into buying their insurance. It seems they don’t take you seriously after the first time you cancelled. They probably consider their clients idiots that don’t know what they want.

   Customer service is terrible. Just try to call their service center … they might pick up … if you’re lucky. Try to email them … they will respond within 5 days. Very convenient if you already tried to contact them by phone for a boarding pass with incorrect information that you bought for the next day. Unavailable by either phone or email. Thanks a lot AirAsia!

   Reply
8. Sarah Chakrawati Budiman on November 28, 2012

   To Whom It May Concern,

   I am writing on behalf of myself who have been made very uncomfortable with with extreme rude service from one of your staff at the Check-in Counter at Denpasar Airport on Sunday 25 November 2012, at around 12.40am.

   First of all there was no greetings at all, let alone a smile. I greeted her first and I smiled while handing over my ticket. She took it rudely without even looking at me, and gave the the worst check-in experience ever. She said I had to pay for a not-so-clear reason Rp.30,000,- . I did not mind paying at all, but when I asked her the reason why I should pay that extra fee, she gave me a vague explanation and became so defensive as if I was arguing with her while I was only asking. So I gave her the money (still not knowing why) and decided to let it go.
   However, on the second thought, I thought it would be a good idea to give her some input so other customers would not experience this HORRIBLE FEELINGS when checking in at your counter.
   I said to her nicely that if I may gave her a suggestion, I did not feel comfortable at all with her service, in fact I felt so annoyed and irritated, even insulted. Instead of taking my suggestion into consideration, she yelled at me giving so many excuses why she acted like that.

   Thus, I am deeply pissed and disappointed with this treatment and I believe you should have your front-liners trained properly especially in MANNERS area.
   I am not asking for any refund or anything but I would appreciate it if your company/manager and that particular staff apologize to me in person (my email address provided)

   I believe no one deserves that kind of treatment, even those who work for airlines companies when they are traveling.

   Thank you,
   Sarah

   Reply
9. Lee on November 14, 2011

   Want to reschedule my ticket. But have been held on phone for more than an hr..nobody is picking the phone. This is urgent for me. How sad

   Reply
10. VJ Mile on October 24, 2011

    thank you that was very helpful..

    Reply