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Contact AirAsia in Singapore: Phone, Address of Singapore Ticketing Offices
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Rating: 3.3/10 (30 votes cast)

Contact AirAsia – Singapore: Find below customer care details of AirAsia ticketing office in Singapore. You can reach the below contact for new tickets, cheap airfares, cancellations, airline deals and other queries on AirAsia services.

AirAsia Singapore Call Centre

+65 630 77688
Operating Hours : 8am – 9pm (GMT+8)

AirAsia Singapore Sales Offices

Row No:11, Departure level 2, Singapore Changi Airport Terminal 1

111 North Bridge Road #01-36/37, Peninsula Plaza, Singapore.

About AirAsia

Founded in the year 1993, AirAsia is a budget airline that has its base in Malaysia. The airline was established with the dream of making flying possible for everyone. The airline operates from its main hub at Kuala Lumpur International Airport. AirAsia currently flies to over 400 destinations in 25 countries, including Australia, New Zealand, China, India, UK, South Korea and Sri Lanka. Read More.

Contact AirAsia in Singapore: Phone, Address of Singapore Ticketing Offices, 3.3 out of 10 based on 30 ratings

arrow32 Responses

  1. Rafidah
    35 mos ago

    Hi,may I know for the Hotel booking itself, is it according to the price stated or will there be any extra charges or hidden cost upon check in?

  2. Agnes
    30 mos ago

    Hi Airasia
    Can’t get through to the contact listed above. Please look into it

  3. Eve
    29 mos, 2 wks ago

    Tried calling the number…cannot get through for 2 days!

  4. sanil
    29 mos, 2 wks ago

    hi may i know your saturday and sunday working time? pls.

  5. Kartini
    29 mos, 2 wks ago

    I’ve been trying to call SG call centre, filling up their query form, prompting live chats via 2 channels since last week except for weekends… None of these can get through… AA should do something bout this. No point having a call centre, twitter or watever source of contact if none of it work.

  6. Annie Teo
    29 mos, 1 wk ago

    AA call centre number doesn’t work at all! Tried many times in different days. Please reply urgently! I need to cancel and do a refund due to health is unfit for travel. My flight date is on 5dec-9dec 2011 to Bali.

  7. Phoebe
    28 mos, 4 wks ago

    Hi all,

    I have sent an email on 5 Dec 2011 for a change in flight details. Could appreciate if AirAsia can revert to my email soon as the deadline is drawing near.


  8. hazimah
    28 mos, 3 wks ago

    I have been trying to call the call center from the past one week. Not able to get through. I want to cancel my flight. How can it be done?

  9. Anthony Lorenzo
    27 mos ago

    I am disgusted/angry beyond words..on24th January 2012,my bag did not arrive at KL LCC on AK716 from Singapore. Filled out report and next morning tried to follow up with Air Asia’s lost and found…tried for hours to get through without success and when I finally got through their attitude was half-hearted and indifferent…no explanation as to what they were doing to find the apology. On 26 I flew back to Singapore and spoke with a L&F Air Asia person
    there. I was flabbergasted when he told me my bag was NEVER LOADED on the AK716 Flight and it was likely that it was put on the wrong plane maybe not even Air Asia…he said it could be anywhere in Asia even in Dubai! It’s been five days now and they haven’t even had the courtesy to update me..I am stressed and having sleepless nights over this all because of Air Asia incompetance.

  10. dennis Goh
    27 mos ago

    Hi Air Asia,

    I had been calling since last week but in vain. I had strange transcation in my Credit bill for Air Asia freight booking, i need to clarify that.

    Please tell me how to get in contact with AirAsia? do i need to travel down to the sales office?

  11. Sibi
    26 mos, 4 wks ago

    Hi Airasia Customer care,

    I have no words to say how great is your customer care.. I have been holding a line for more than two hours ( that too, two times) just listening your sweet announcement ” Thank you for waiting. All our customer service representatives are currently busy”…Better dont provide any number in the Contact Us field. Instead provide only an email contact so that people wont loose their valuable time by calling your customer care..

  12. john
    26 mos, 3 wks ago

    Air Asia Singapore has the Worst Customer Service.

  13. kevin
    26 mos, 3 wks ago

    I am the latest to taste the HORRIBLE customer service from the Singapore hotline!!!
    My booking itinerary is not confirmed – no email whatsoever and my credit card has been transacted and money claimed???!! Now I need to clarify this and cannot get in touch with anyone? Meanwhile my flight is coming soon ..

    Someone … anyone, what do I do? I feel violated to just book another ticket elsewhere and fill in the merchant dispute form. I WANT TO SPEAK TO SOMEONE FROM AIR ASIA. How do I do that??

    Can we all band together and do something …. I will never take this airline again

  14. khoo
    26 mos, 1 wk ago

    i booked online a flight from singapore to KL schedule at 7.40 am departure. Upon confirmation i was shocked to see the departure time was 2.40 pm instead. Immediately I rushed down to Changi Airport Terminal One for assistance. The manager on duty assisted me but i realised i was charged another $62 for CHANGE FEE where the mistake is not on me. . My original bill was $78 .and I was asked to pay another $62 for CHANGE FEE.

  15. fa
    26 mos, 1 wk ago

    im experiencing the same thing and still waiting for someone to pick up the call.

  16. rina
    26 mos ago

    wth! i am so pissed, am facing the exact same problem as you! called them but realised the stupid hotline doesnt work, so i commented on their fb, very fast reply but for no use, they direct me to fill up an e-form and will get back within 5 days. how inefficient is that?! this is ridiculous!

  17. rina
    26 mos ago

    if only i had discovered this page earlier i wouldnt even get my tickets through airasia. im so baffled!

  18. Fairytan
    26 mos ago

    Has anyone ever received a call back from Air Asia customer services after leaving message for 24hrs? Wonder their customer services is just a recorded machine & NOBODY actually handle customer complaints!! My frez face the same thing as u all. Double charge from internet & can get anyone to help! We will not use tis air line again!

  19. Jo Kho
    25 mos, 2 wks ago

    AA customer service is terrible. My flight been cancel, giving me an email address, and they do not bother to reply my email. Use live chat, they ask me to email to that address… Wasting my time and money, question not being answer, issue never being resolved. No one handling customer complaint. No more AA next time!

  20. Bryan catan
    18 mos, 3 wks ago

    Good noon. I have a question, is it okay to book a ticket from singapore~penang~singapore using my friend’s Debit card? During checkin for each flight how many hours before flight schedule do i need to be there in the airport?

  21. George
    17 mos, 2 wks ago

    I bought ticket and they charged me two times for the same ticket. How come there is Notification no OTP and no itinerary but straight away charged for two transactions. How come this thing can happen???

  22. Angela
    17 mos ago

    I will like to thank Air Asia for their efficient response to my request to do name correction at my booking details. I called them twice, one to request for correction and the other one to confirm of the email. Both calls are responded quickly and efficiently. They did the changes within a day even though they stated 48 hours as the standard respond time. Having encountered many problems with other budget airline, I am impressed with the service for this request.

  23. Jan Jaszczak
    17 mos ago

    Right, AA has the worst service win the world. I bought air ticket on air asia from Singapore to Langkawi but I was late 5 minute. I bought next ticket to Penang about 200 USD and started checkin about 2 hrs before departure, each destination, each time of departure only one same counter, about 200 people in q. !!! I wait about 90 mnts, after having to pay for luggage, again 30 mnts, I loose next flight, they rebook my flight and double charge me for baggage. Staff dont know how to charge from credit card, finally some people change my 50 USD to 50 SGD (not fair). It was all so shocking for me.

  24. PL
    17 mos ago

    Air Asia services are really bad and their system is most of the time down.The airline has expanded very quick but without quality and considerate. Also, staffs in the counter treat customers with so much disrespect.

  25. rebecca
    16 mos, 4 wks ago

    i bought a one way ticket from singapore to kota kinabalu due to fly on 5th Nov 2012. Unfortunately I cant fly on this date . The fare on the 6th Nov 2012 is the same ,SG 184. Is it possible to change the date of flying?

  26. Jan Jaszczak
    16 mos, 1 wk ago

    yes, maybe we employ layer for start fighting with this airlines in judgement

  27. Jan Jaszczak
    16 mos, 1 wk ago

    yes, we have to use layer for start fighting against this airline in judgement.

  28. yong
    16 mos ago

    How to contact airasia customer service? please help me to contact airasia, i need to change my flight time.
    My booking number is YB816T. It departs from kuala lumpur airport to sibu airport.

  29. Izam
    15 mos, 1 wk ago

    May I know. What happen if I send the wrong
    Email address when I purchase the air ticket..

  30. don desmond
    15 mos, 1 wk ago

    I’m really disappointed. Very poor customer service. Once sale is booked, it’s so hard to get through for advice. No line to call for customer service. Not sure if I should take legal proceedings.

  31. AHLED
    13 mos ago

    Hi. I booked a flight for my parents to langkawi from15th April to 18th April. The booking no is QYUW8T. I would like to change it to 8th April to 11th with the same timing.
    Kindly reply me with if its possible and the necessary top ups i need to make.

  32. Bobby
    11 mos, 2 wks ago

    Disappointed. Stated above
    AirAsia Singapore Call Centre

    +65 630 77688
    Operating Hours : 8am – 9pm (GMT+8)

    But closes at 6pm…….need to update your website!

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