Contact Agoda: Customer service, phone of Agoda hotel site


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Rating: 4.8/10 (22 votes cast)

Contact Agoda: Find below customer service details of Agoda hotel portal, including phone and address. You can reach the below contact for new hotel booking, cancellation, refund, discounts, or for other queries. Besides contact details the page also offers information and links on services offered by Agoda.

Agoda Head Office
999/9 Rama I Road,
The Offices at Central World
27th Floor, Patumwan, Bangkok
10330 Thailand

Agoda Customer Service
Phone: +44 (0)20 3027 7900
Find above phone number of Agoda customer service. You can reach the customer support number for reserving your hotel, cacellation, enquiring rates or for other services.
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Manage Reservation
To cancel or change your hotel reservation made through Agoda click here

Offers/Discounts
To access special offers or discounts offered by Agoda click here. You can filter results by country/city. Some of the top travel destinations in Asia include Bangkok, Singapore, Hong Kong, Kuala Lumpur, Phuket, Bali, Pattaya, Manila and Tokyo. You can also book hotels in London, Paris, Rome, Barcelona, Vienna, Berlin, Sydney, Perth, Cairns, New York, Las Vegas, Toronto, San Francisco, Dubai, Mumbai, Delhi, Buenos Aires and more.

Agoda Rewards
Earn reward points every time you make a booking through Agoda. Members of Agoda Rewards can get 4-7% rewards cash back on every booking. To register to the program click here

About Agoda
contact-agodaAgoda was founded by Michael Kenny in the year 1997. The company provides online hotel reservations mainly focusing Asia Pacific. In addition, Agoda offers hotels in Europe, the Americas, the Middle East and Africa. The company is managed and operated by Priceline, and has a network of over 160,000 hotels worldwide. The hotel portal also has over 1.3 million+ hotel reviews each year. Agoda website is also available in 37 different languages. Guests can make a booking through credit card (Visa, Master Card, AMEX, JCB and Carte Bleue) and PayPal.

Contact Agoda: Customer service, phone of Agoda hotel site, 4.8 out of 10 based on 22 ratings

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58 Responses to “Contact Agoda: Customer service, phone of Agoda hotel site”

  • Sarah Bales says:

    I was surprised to find out my Citibank credit card statement of account for May 2013 include charges of Agoda Hotel Reservation in London, sale date of April 20, 2013, posted April 23, 2013, in the amount of PhP4,320. I did not ever make any transaction with Agoda the fact that I have no business nor any transactions in London. First I would like to make an inquiry on this before I proceed to legal complaints on this matter. Thank you.

  • Kumari says:

    I booked last night for a hotel in Bangkok, Ramkamheng and haven’t received my hotel voucher yet. The hotel said to call back later but the person I am booking for will have already arrived. Please send me the hotel voucher or a number of a person to speak to in Thailand vs the UK for the customer service (which won’t even let me speak to a person!)

  • paula says:

    I want to cancel my booking date from 3/30 and change it to 4/4 (booking # 28307536 – King Set Hotel).
    I checked the Agoda deal on 4/4 is only HK$470 . However, when process it on the self-service it charge HK$915, an extra $508 has to pay. I just wonder why.
    Pls let me know ASAP.

  • Michael says:

    I was talking with Ms Ly about the discrepancy in prices for my motel between Agoda and Booking.com. Can you ask her to phone me again please.

  • Meyer says:

    Need urgently your email to contact you as the phone number above is WRONG

  • michelle says:

    I want to cancel my booking (#27101326—for march 29, 2013, at the Rogers Place Hotel), and i want to change the date of my booking (—for April 5,2013 and April 6,2013) instead.

  • Nataka says:

    I booked a hotel for business trip in Bangkok, Thailand (I am Thai) then I requested a receipt by “Manage my booking” in order to reimburse from my company. However, my accountant has requested for a receipt with Thai tax id number. How can I get that?

  • Annie says:

    I am writing to inform you of my dissatisfaction with the room price (booking ref number 26035377, 26035259, 26034720).
    The price shown on searchpage is different than the price I paid for. When I view hotel rate in booking page, the HKD rate shown was different but when I proceed to check out page, it shows a different price in HKD.The rate is unacceptable.

  • Henry Chical says:

    Hi, uptill now agoda is the only ones I use with perfect service and great deals. I simply need my hotel voucher as I checked in to the Sheraton KL and they have not received any reservation. Please be so kind to send it to my email address. Thanks a million for your wonderful service to date!

  • HU QIONG says:

    I have booked a hotel in Bali by 05/12/2012, to stay there from 29/12/2012 to 02/01/2013. Until now I did not received any confirmation and the payment has already been deducted from my account. I have no Booking ID and when I try to access “manage my booking”, nothing shows on the records. I do not remember the hotel’s name or address. I only have 3 days left to discover what happened!

  • Frederico says:

    Yesterday booked 2 rooms for 2 nights in Manila. The published rate on Agoda website was HKD2,040 per room. Made the booking, proceeded with payment, all the time was convinced that I would be paying HKD2,040 X 4. To my shock after inserting the payment details was then informed that I was charged HKD10,316.97. When I enquired about it was informed that the extra HKD 2,146.98 were for “Hotel tax and services fees 2 nights”. Nowhere during the booking and payment process I was informed of the extra charges, which amount to an extra 30% of the total cost. Based on the response received, I therefore conclude that Agoda.com misleads its customers and uses illicit trading practices that will be of interest to national trading standards watchdogs. I was looking for an alternative to my long preferred online booking company, but unfortunately Agoda clearly is not an alternative.

    • Yean Wong says:

      Hi I’m planning a trip to Kuredu Maldives through Agoda but it ALWAYS out of room from time to time. May I know is there any room available from November to December 2013? kindly ASAP!

  • faidzal says:

    Thanks Agoda..

    I already received the voucher after 10min i sent you the first comment. Now can have my vacation without worries..

  • Willie Lim says:

    I’ve made a booking through Agoda for Singapore’s Royal Hotel located at 36 Newton Road. I’ve received the email telling me that they will send me the Hotel Voucher within an hr. Its been passed 5 hrs and i’m not getting any of it.

    I’m very disappointed over Agoda. You’ve just ruined my very day with my love one.

  • nesia says:

    I booked a room at 24 october 2012 via Agoda.com and I received an email telling me the booking is confirmed and will send me the hotel voucher within an hour. However, 7 day have been passed and I still have not received any hotel voucher. Please let me know how I can obtain the voucher as soon as possible. Or can you resend the voucher. thank you

  • Gino says:

    I booked a room yesterday for my Singapore and Malaysia trip and my card was debited right after I booked it. I received an email confirmation and was advised that the hotel voucher will be sent in an hour but it’s been 48 hours and I still haven’t received the voucher. I need a FULL REFUND!

  • Elma Maglinte says:

    I’ve made a Hotel Booking last Wednesday Oct. 03,2012 and received a booking reference number 21964166 . But Why still now I’ve not yet received the Hotel Voucher in my Email. It said it will sent within 20mins but still now nothing in my inbox. Please send me Voucher Because I’m so very disappointed my Booking. The charges for the booking has been debited to my credit card account. Please Facilitate. Thank You.,

  • Weiming Tan says:

    To whom it may concern,

    I booked a room today via Agoda.com and I received an email telling me the booking is confirmed and will send me the hotel voucher within an hour. However, 11 hours have been passed and I still have not received any hotel voucher. Please let me know how I can obtain the voucher as soon as possible.

    Thanks you!

  • HSIN-CHUNG LI says:

    Dear Sir/Madam:

    I want to cancel my booking (#20479399—for Sept. 01, at the Bangkok city hotel), since I just made another booking (#20796317—for Aug 31 and Sept. 01) instead.

    Your kind assistance in helping me for the cancellation and refunding processing will be highly appreciated.

    Best wishes.

    Hsin-Chung Li

  • HSING-CHUNG says:

    Dear Sir/Madam:

    I want to cancel my booking (#20479399—for Sept. 01, at the Bangkok city hotel), since I just made another booking (#20796317—for Aug 31 and Sept. 01) instead.

    Your kind assistance in helping me for the cancellation and refunding processing will be highly appreciated.

    Best wishes.

    Hsin-Chung Li

  • glory says:

    I’ve made a hotel booking yesterday (25-08-2012)& recevied a booking reference number. 20722991, but till now I’ve not yet recieved the hotel voucher in my email. It said it will sent within 30 mins but till now nothing in my inbox..Please send again.

  • Samit says:

    How do I get a contact no of your office in united Arab emirates or Dubai / abudhabi

  • Tanya Williams says:

    I too have been trying to reach Agoda for a voucher for my hotel. Agreed that they are quick to take your payment, but never reply, can’t login the site to print a voucher because one was never originally sent to you. No number to call, very, very disappointed and will not use this service again. Very frustrating and stressful before leaving on a trip. I sure hope all goes well with the hotel, but will never use Agoda again, and not refer it to anyone.

    • Fran says:

      I made a booking for thailand. Never received voucher. The money has been debited from my credit card. There is no-one to talk to . This is very bad customer service. I will not be using Agoda ever again. Cant get through to anyone and no-one seems to care.

  • james says:

    i have been trying to contact agoda customer service for 3days and had no luck.Can anyone help with contact details.

    • silvana says:

      The telephone number they advertised is incorrect. (I wonder why they do that?…) they do misleading advertising as they slash a fake price of a hotel room and make you believe you are getting a great price for 2 nights for example. When you go to pay (with the credit cards details etc) it is still a big red number, there that you think you are paying but it is not, they charge you per night.

  • zack says:

    really bad customer support…very prompt when charging for booking but when problem happens the customer service is just not there to help… really frustrated

    • Bentan says:

      Yes, agree. This company has very bad customer service and no after sales service. I will NOT be using them anymore. Take note all and be aware.

  • Gareth says:

    We booked a hotel in Istanbul over 48 hours ago. The money has been deducted from our account, but as yet no voucher confirming our booking has been sent. I have tried to contact Agoda’s help line, but they require a booking number (which would come with the emailed voucher). NO OPTION is provided to talk to a person without said number. I have also tried alternative contact number for Agoda staff members directly – after a few minutes of music, the line goes dead. This is VERY POOR customer service. At the moment we do not know whether we have a booking at the hotel or not. And Agoda is not reachable to help.

    • Linda Adidarma says:

      I booked a hotel in Phuket on February 22, 2012 & then received a booking confirmation from Agoda (ID # 15564529). I cancelled the booking on March 18, 2012 & received an email confirmation from Agoda regarding the cancellation. But till now the money has not been refund yet to my card, it’s been more than 1.5 month. Pls help settle this.

  • Luciana Lovrich says:

    I am trying to book a room at Country Garden Resort Guangzhou. After choosing the room, I am taken to the next steps – Personal details and credit card details. The window where one is to put the credit card to be used is graded out, as is the expiry date. What can I do? Your site is not working.

  • Harald says:

    Try to book Flamingo Hotel in Penang and keep telling me it is a duplicate copy. At first, I try to pay by PayPal without much success and the second time I try to pay by Visa. Can you please cancelled this booking so that I could re-try again….many thanks

  • eliyahu revivo says:

    Good morning
    There has been a mistake please correct order hotel voucher for two adults id 16287084

    Thank

  • theo says:

    I want to make group reservation at Quest Hotel Semarang Indonesia
    How i can contact you .. please inform your email address .. thank you very much

  • Kisson says:

    Dear Sir,

    I was hoping to book a hotel room at around 12:20am, 26 March HKT for my coming trip to Chongqing, China on 4 April. Unfortunately during the booking I entered payment detail and clicked proceed without entering the arrival date. When I realized it was all too late. I phoned your call centre, only to be told that no amendment was possible because booking was for tonight. After a long discussion they asked me to wait for their email – I waited for 9 hours till now, no email has come yet.

    Frankly I am very disappointed at your service and your website. First thing, there is no reminder asking people to enter date and it is set to be current date by default. That is very unreasonable and very user unfriendly. People get charged without being reminded or even noticed! This is no difference from cheating.
    Secondly, the rule that ‘no amendment should be made within 3 days prior to arrival’ itself should be amended. What if there is exceptional case like this one, in which people booked the wrong date because of the mistake in website design?
    Third, the call centre promised me he would check with the hotel and reply my email. I waited for 9 hours but there is no reply at all. I could have made another call and talked to someone else or I could have taken other actions – but time has been wasted in useless waiting.

    I hope that you could do something in this case. I think Agoda is an international booking portal and you would also hope your website and service more user-friendly. But most importantly, I don’t think the booking is valid, and I hope you investigate in this case and return my un-noticed and un-consumed booking.

    Look forward to hearing from you soon.

    Kisson

  • jaipal singh says:

    Dear Agoda,
    You have made your service center /customer care so difficult that no body get a solution out of it.
    When customer lands in a problem your customer care just irritate them by not providing solution.
    I dont understand once you take payment from us why dont you book hotel for us.

    I will make request to top management to have a watch on customer care otherwise you will loose your business as well as reputation.

  • jaipal singh says:

    Dear Sir,
    I have made a booking by agoda .com my booking ID no is 15787900 dated march 3rd 2012.
    We have paid $ 150.12 via credit card, booking was confirmed and receipt was sent to me.
    When I reached to hotel on 19th march I was shocked to see that your company has not made any booking.
    I was trying your customer care many times but did not got any solution. I was compelled to stay with lower category room
    by paying hefty amount $300.

    Now you suggest me what to do, will you take up the matter with top management to resolve the issue. And please make sure
    this kind of incidents dont happen with any customer at night, really I suffered a lot.

  • Mohammed says:

    I have made a reservation in Mövenpick dubai ibnbattuta gate for 4 nights and charged to my credit card. A confirmation was sent to my email on a promise of sending the hotel voucher within 1 hour. Now, it has been 4 days since i made the reservation and no voucher sent. I contact the hotel and they said no reservation under my name was sent by Agoda. I urgently need to know the status of my reservation and the authorization made to my credit card. The booking number i got after i made the reservation is 352446101. The customer services says that the booking number is not correct and i could not talk to the agent to give them credit card number Agoda has made authorization on.

    It is my first time i made a booking via Agoda and i am really having a very bad experience as it has been 4 day trying to talk to customer support agent and failed because the booking number given to me is not correct and no voucher was sent to me.

    • Mohammed alhazmi says:

      the customer service put the customer waiting on the IVR for along time with no answer and can’t leave a message for the customer service cuz the messaging system is full. i don’t really know what kind of customer services is this. my booking is lost in your system and no answer from anybody on phone and email. my credit card was charged and can’t cancel the authorization so i can make another booking. i have never experienced such situation with any of the other online reservation company. it is my first time i do a booking on AGODA and totally failed.

      BR

  • Ella says:

    I booked a reservation in agoda i got the customer reference number but i never received the voucher. You have deducted the money to my reservation but till now i never received. Please send me asap.

  • mary grace says:

    I reserved for a room but later i change my mind so I amend my booking and Agoda had sent me a reply that my booking has been changed to my request. The thing is when I check my credit card they already charged me on my first transaction!!! I have been trying to contact agoda on their tel no but no answer.

  • Nguyen says:

    I would like to book a place for 13 people (an apartment, a dorm) at the price around 15-20 USD/pax. 02 nights. From 30 to 31 Mar 2012. Thank you.

  • Janelle kam says:

    Have not received voucher. Payment has gone through. Hotel has not received any booking. Pls send me my voucher. Or return my money.

  • Braden Tan says:

    Agoda confimation failed, but amount has been deducted. What am i supposed to do now?

    • Rhianne says:

      Same thing happened to me, too. I called the hotel twice, first time on the date I paid through Agoda, second time today. Still no booking under my name. Agoda’s contact number is unreachable. My bank says they don’t have the authority to cancel the charge to my credit card. I am mad as hell.

  • david says:

    Booked hotel in Jomtien..30th Dec. for 4 nights. Hotel was over booked. Gave alternative hotel 1st night then could offer nothing. Phoned Agoda 5 times, with no sucess in gaining refund.

  • Ishak says:

    How to sign in as agoda member?
    Tq.

  • Uttam says:

    Want to book a hotel in Hyatt Regency, Kolkata, West Bengal.

  • rodriguez says:

    I have a confirmed booking on 7-9 Feb 2012 at the Central Hotel, G. Sanoaraage Rahdhebai Magu, Male City, Maldives using Agoda’s web facility. I made the booking 29 Jan 2012 but have not received the hotel voucher to date. I cannot also access my account profile using my email. The charges for the booking has been debited to my credit card account. Please facilitate.

  • Irene Nixon says:

    Booking ID:10165243.Been informed that Metropolitan Hotel is to be demolished.
    Can our booking be transferred to the Royal Ascot Hotel for the same period of time or do we have to make a completely new booking.
    Main request – a NON smoking room.

  • Sunil says:

    We want one double room in Bali hotel titled “Alila Villa”. Uluwati 2 Semara Luxury villa resorts. We want it from Jan 28 to Feb 3, 2012. Please treat this urgent.

  • Sukumaran says:

    Pls cancel my reservation number. 351217689 dated.24/01/2012 hotel booking.
    The booking was made for Novo hotel mall of emirates on 02/02/2012

  • mohd yusoff awang says:

    complaint: i have booked 2 Deluxe rooms at Thara Phatong Beach Resort and Spa for 4days from 20/1/2012 to 23/1/2012. My reservation had been confirmed and the payment was made accordingly. The comfirmed booking ref. no is 11472318. But unfortunately when i and my family wanted to check in the Thara Phatong on the scheduled date, we were told that the hotel is fully booked and we had been transfered to a lower grade hotel (small 3star hotel adjacent to Thara Phatong).

    We feel that we had been treated unfairly on this and thus we demand for reimbursement accordingly. For note, this is my first holiday with my kids to Phuket and this incident had made them very unhappy especially with the enviroment of the 3star hotel that we are staying…

    Looking forward for your reply….and thank you.

  • Prapassorn Saomoung says:

    Agoda charged me more expensive than walk-in rate. How do you resolve this issue regarding to your slogan “best price guaranteed”?

  • Helene Barker says:

    I have booked a hotel in Bangkok for 15 Days. Now with all the flooding and danger of water borne sickness I enquired whether my booking could be transfered to a hotel in Hau Hin. I am told I would not get a refund and the booking could not be transfered.

    I am informed that the booking was made on a no cancellatin basis. I was not even aware that this existed as this is the first time I am using an Agoda Hotel and an online site to make the booking. Also surely these are really special circumstances?

    It is more than dissapointing to me to have this type of rigid response when the circumstances are by every definition exceptional.

  • Mitch says:

    When booking the Miami International Hotel through Agoda, the booking confirmation indicates that all taxes are included however, the hotel continues to charge taxes on top of the quoted amount when paying for the hotel. Please let me know if that is supposed to happen.

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