Citibank Philippines Contact: Find below customer service details of Citibank in Philippines, including phone and address. You can reach the below contacts for queries on new banking accounts, Citibank debit/credit cards, investments, loans, bill payments, internet banking or other questions. The page also offers information on Citibank services in Philippines.




Citibank Philippines Head Office
9/F Citibank Tower
8741 Paseo de Roxas
Makati City 1226, Philippines
Phone: 632 – 894 7039

Citibank Philippines Customer Service
Phone: 995 9999 (Manila)
Phone: 234 9999 (Cebu)
Phone: 1 800 10 995 9999 (others)
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Citibank Branches
Click here to locate Citibank branches across Philippines.

Online Banking
To access Citibank Philippines online banking click here. Access internet banking to make payment transfers, request cheque book, view statements and much more.

About Citibank in Philippines
Citibank began operations in Philippines as International Banking Corporation in the year 1902. One of the largest and top five commercial bank in Philippines, Citibank’s products and services include credit cards, loans, deposits, investments, Citigold, internet banking, phone banking, among others. Headquartered in Manila, Citi Philippines currently employs over 4,400 people. Read More

This article has 4 comments

  1. Marre Reply

    I am disappointed with your customer service hotline. Do you have other direct line aside from your 995 9999? Or a direct email perhaps? It seems your customer finds it hard to reach you.

  2. elvie Reply

    Your citibank hotline is nonsense. How can i talk to any of your customer service rep if there is no option to speak to a customer service representative. Ive called so many times. I tried to enter my 16digit credit card number but it is not accepted. May i know if you have other contact numbers aside 9959999?

  3. Mao Reply

    I have a credit card account with Citibank Philippines.
    I just want to receive my SOA. I am not able to make another call to customer service since it is very expensive to make international calls from UAE.
    I have called your support services twice and requested for the ff:
    1. Send my latest SOA
    2. Activate my online account so I could view my SOA
    I cannot email your company directly, again, my online account has been blocked.
    It seems that they are not doing there job.
    I am so disappointed with the service.

  4. emmanuel amado y. bautista Reply

    I have been following-up the delivery of my credit card statement for the past 5 months already since my relocation to General Santos City. Every month, I always get the scripted reply that my concern will be forwarded to the concerned department. And every month I have to call Customer Service to reverse the interest and late payment charges since I was not able to pay on or before the cut off date.
    The last straw was my recent call to your Customer Service wherein a certain Enzo explained that the problem of delivery of my statements were not Citibank’s fault but the local Post Office. I requested for an email ad and name to whom I can formally air my complaint, unfortunately the citiphone email ad given was full. My 3 attempts of sending a formal letter bounced, a computer generated reply was sent explaining that the email ad was full already and cannot accept incoming emails.

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