Contact Air India  in Mumbai : Find below phone and address of Air India office in Mumbai

Air India Building, 1st floor, Nariman Point, Mumbai-400021.

Call Centre 27580777 or Toll Free 1-800 227722
Booking Office 22796666
Reservation Shift Desk(0915-1800 –  Mon-Sat)
Counter Duty Officer 22796231 or 22796724

Mumbai (for domestic flights)

218 Backbay Reclamation, Mumbai 400 021

22023031 Booking office
26156633 Airport
1407 Tele check in

Mumbai Airport

CM-Mumbai Airport, Sahar. Mumbai 400 099

022 28318888
Airport Manager
Duty  Mgr. 26829602
Tele Check-in
26829593, 26829549

About Air India / Indian Airlines
Based in Mumbai, Indian Airlines is a state owned major airline that is managed by the Ministry of Civil Aviation. In the year 2005, Indian Airlines was rebranded as Indian. The airline operates closely with Air India. The airline started its operation on 1 August 1953. For more details on Indian Airlines visit the link here Contact Indian Airlines. For booking tickets online visit the website at

This article has 29 comments

  1. Radhakrishnan.K.S. Reply

    I have to take my mother to Jamnagar. I have Obtained Doctor’s Medical Fitness certificate. She is immobile and move with only wheel chair due to her hip fracture. She does not have any Photo ID proof such as Pan card , Aadhar Card etc. She has to travel by air. Please advice how to go about?

  2. Heena Reply

    Dear sir,
    I had travelled on 26/02/2016 from mumbai to delhi and returned on 03/03/2016 from delhi to mumbai. Now, for something, I need a proof that I travelled on that flight. Unfortunately I lost my boarding passes. Can you suggest me some other proof?


  3. Arpit Pangasa Reply

    I travelled from Delhi to Mumbai on Oct. 26, 2015. This was a connecting flight (AI-435) from Delhi to Bhopal and then from Bhopal to Mumbai (AI-634). I had checked in a black strolley as my check-in luggage. On reaching Mumbai airport, I came to know through a representative of the Mumbai Air India Baggage Authority that my luggage was not despatched itself from Delhi.A Property Irregularity Report was also prepared (Ticket No. 0989392607297). Till now, I have received no communication whatsoever regarding my baggage. Kindly tell me about the status and by when can I receive my bag back. Kindly communicate the details to me on my mail or my mobile 9004446431.

  4. Sharad Srivastava Reply


    PNR: JQ3LF FLIGHT NO. 626, PIR NO. 137

    My wife and son came from Lucknow on 24th May 2014, by flight no. AI 626, after the arrival at Mumbai from Lucknow, we were told at the luggage collection belt, by two AIR INDIA staff that our baggage are still lying at Lucknow due to some technical problem.

    At the Mumbai airport property irregularity report (PIR) form was filled by the staff and one copy was given to us.

    And also told that the luggage will come to Mumbai from Lucknow at around 8:00 pm, and they (air India) will arrange to deliver the baggage at our residence in Kamothe, Navi Mumbai.

    When we called at 18:00, they told us that they will call us and tell us about the delivery time and schedule, now no body is responding at the no. Given at 022- 26168264/26156693.

    Your call centre is not able to help us, boz as per them the complaint no. Is not updated in to the system.

    One mail I sent to [email protected], on above mentioned matter, now the response came at 13:24 today “Please provide the TAG NO.”
    The response of AIR INDIA is very unprofessional, now they are asking the details of TAG no. from me, as they have all the details of PNR and PIR 137 with AIR INDIA.

    Its more than 24 hours we are still waiting for your baggage, and not a single call has been given by AIR INDIA on the tractability of our luggage.

    Once we called up in the morning 8:30 am, we were given some courier agency no. to do the follow up.

    As a passenger of AIR INDIA we have full right to know the answers of following question:

    1. What was the technical issue which occurred in Lucknow, boz of that the luggage was not loaded.
    2. Why it was not informed at Lucknow it self.
    3. Why the commitment was given that it will be delivered mid night or early morning.
    4. No body responded from 6:30 PM to 8:00 in the morning.
    5. Call center was not updated with the complaint, as they have no clue of this indecent.

    What about the mental agony and problem we are facing because of non-availability of our luggage.

  5. Antonette Reply

    I am travelling AI from GOI to AUH VIA BOM Booking reference no (PNR): JS1XK
    Web Reference: AIBE12097436

    I would like to know
    1) Whether my baggage will be checked thru to AUH from GOI?
    2) Immigration at GOI or BOM?
    3) Whether I’ll be able to go out of the airport to meet my relative at the arrival gate?

  6. Anita Dsilva Reply



    • Singara Reply

      I had a VERY RUDE experience this morning (18 December 2012) from the flight attendant of Air India. This is the 1st time in my 20 years of flying to have encountered such rude attitude of an airline staff. I was humiliated and shouted at in public. I will ensure that the public and Social Media gets to know about this rude encounter. I boarded my flight ( AI 682) from Cochin to Mumbai. I was seated with my family from Row 18A/18B & 18C. When I requested to change my food from veg to non-veg, this flight attendant shouted at me without any reason. She just shouted saying “NONE more” and went off. I was drastically humiliated and refused to take my food.

      Her colleague kept apologizing on her behalf. I also spoke to the flight attendant Lead ( Ms Poorni) and explained to her the situation. She too apologized for her team member’s behavior. I was refused to be provided the flight attendant’s name and staff number (which I find ridiculous). Anyway, I came to understand that the flight attendant’s name was Ms S. Singh. This lady was so adamant and arrogant. She came up to me and again rudely spoke to me that if I felt that she was rude, she cannot do anything. Moreover, she claimed that she was not the one who served me, so she was telling me that she was NOT at fault. She kept saying that it was my problem if I felt she was rude. The other passenger who sat at 17B was taken aback with her gesture. Something is drastically wrong with this arrogant woman. She obviously does not know what customer experience was and should NOT be serving customer. I feel sorry for her for her attitude but moreover sorry for Air India as they will continue to lose more customers with such inexperienced flight attendants. I am truly upset with this encounter and will ensure that I am NEVER taking Air India again. I will ensure that the world know the sort of service that we customers encounter with Air India.

  7. Sanal Reply

    I have purchased a ticket to travel from AUH – TRV on 27th May. But due to strike the flight was canelled. I am waiting for my reimbursement money since 27th may. But nothing happened so far. Abudhabi Admin office is giving the reason “they have already credited the amount from Mumbai office to the Travels Account through ICICI bank”. But until now the Travels account didnt receive my money. I am suffering like hell for the past two months to get my money back. (AALDQW- ticket conf.#). If possible, please give me a solution for getting my money.

  8. Surjit Digal Reply

    I am supposed to fly tomorrow from Mumbai to New York via Delhi AI 101 but due to ongoing strike by the pilots many flights are being cancelled. Do you have any other alternative arrangements for the passengers. Please let me know the information at the earliest.

  9. amit Reply

    I would like to know the procedure to buy ‘flying returns’ miles. I have been informed by the call centre that to buy the miles I would need to visit air india office. Can it be done online some how? If not then can Air india office at domestic airport provide this service. Pls advise.

  10. Vijay Reply

    Please Update the Call Centre Number / Help Desk Number for Air India – 1800 180 1407

  11. vasudev Reply

    I need letter indicating shortest route fair by economy class from Mumbai to Chicago on 2 June 12 and return from chicago to mumbai on 9 June 12.
    I had written mail but no response since 8 days.

  12. bishnu Reply

    i have booked a tkt for travelling on 01st march from bhubaneswar to mumbai. But i want to postpond the journey to 04th march. Kindly advice what is the protedure.

  13. Ibrahim Reply

    i need a contact number of recruitment office of Air India . I want to do an internship in Air India, Mumbai office. I am pursuing my chemical engineering. I am in final year.

  14. deepak Reply

    I booked Air India flight (AI-9805) ticket from Delhi to Kullu through The flight scheduled date was 04/11/2011. Unfortunately the flight got cancelled. When I called Air India helpline number they told me that as the flight cancelled from their end I am liable to get all ticket amount refund and there is nothing I need to do. Hence I waited few days and thought my refund amount will be credited to my credit card account. Till now, the amount has not yet got credited and when i called again to as well as Air India office now they are suggesting me to get a stamp of cancel on my Air India ticket printout and submit to As I am a resident of Mumbai I booked air ticket from mumbai. Now Please let me know, if the procedure this time they are suggesting me is enough to get my refund amount.

  15. PRADEEP Reply

    My daughter will be travelling from Mumbai to Jeddah on 14th October 2011 by Air India flight No. AI 931. Her age is 13 Years. Kindly advice do I need to complete the form for Unaccopanied Minor Request for Carriage. I talked with customer care at Air India Mumbai office. As advice customer care center, she can travel alone without any formalities. However as per the information available on AIR India website (FAQ) any person below 16 years can not travel alone. Please confirm.
    Appreciate you early response.

    • CCC - Sam Reply

      I think the website is not updated..go with what the customer rep says..or call again and talk to senior authorities..

  16. Adolf Reply

    I have booked a ticket online for my son on the 17th of september by Air India Express from Manglore to kuwait on the 6th of october and return on the 26th of october. The money has been deducted from my account but I have not received the eticket or internery.

    • CCC - Sam Reply

      if the amount was deducted..then chances are that the ticket was booked..just call the Air India customer support and you should get the itinerary sent to your email.

  17. shankar narayanan Reply

    dear sir/madam,
    i have booked the ticket for traveling on 12th august my flight timing is 20:30 can i have earlier flight by 17:30 kindly guide me

    Shankar narayanan

    • CCC - Sam Reply

      you will have to pay the fare differences if seats are available..check website at

  18. Uday Dhadhal Reply

    Dear Sir/Ma’am,
    I have return ticket from Singapore to Mumbai to Ahmedabad so can Please change my shedule from Mumbai to Ahmedabad. Can I have earlier flight

    Departs: Wed 20 Jul 11 16:45
    Arrives: Wed 20 Jul 11 17:45


    Departs: Wed 20 Jul 11 19:15
    Arrives: Wed 20 Jul 11 20:30

  19. selvakumar naidu Reply

    Dear sir,
    i had purchased one ticket from mumbai dombivli(e)mum to dxb and return but i did not go to mum and cancelled the ticket in sharjah iam not getting the refund amount in sharjah they are telling it has to be collected from india but the travel agent is denying to pay the amount pls guide me i have the details of cancellation as well the recipt of the ticket purchased in mumbai.

    pls help me to get the refund amount.


      • selvakumar naidu Reply

        I got the email address from sharjah office i send mail to airindia espress ofice in mumbai yeterday they are telling to contact airindia office tomorrow i will send the details but i do not have the email id of air india office.


  20. tikam das Reply

    today my cousin wants to travel from mumbai to dubai we make on board stamp from dubai office also but on mumbai airport they are saying this visa is not valid how it happened i don’t know he is still at airport and requesting for air india officers to help but no one want to see this

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